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Manager of Operations / Account Manager

United States, Los Angeles · Job Posted February 13, 2026
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Job Description

We are seeking a Manager of Operations / Account Manager to execute service delivery excellence across an assigned client site. This individual will communicate and implement a clear operational vision, ensuring high-quality service delivery across multiple service offerings. The site is currently expanding operations across three full floors at its Los Angeles location. A Supervisor is already onsite and will oversee back-office operations. This role will lead all front-office functions and serve as the face of operations for the site. This is a highly visible, client-facing leadership role focused on delivering operational excellence, optimizing cost-to-serve models, implementing continuous improvement initiatives, and developing high-performing teams.

Job Responsibility

  • Establish and maintain quality-of-service delivery across Central Reprographics Office (CRO) and office printer fleet operations
  • Implement standardized operational processes to drive consistency and efficiency
  • Track operational controls and ensure management information reporting requirements are fulfilled
  • Execute action items from account plans
  • Manage overall account performance against contractual and target metrics
  • Ensure operations remain within agreed budgets and timelines
  • Escalate operational compliance and financial risk areas appropriately
  • Investigate and resolve escalated issues and communicate significant matters to senior leadership
  • Maintain continuous communication regarding critical operational issues
  • Develop a strong understanding of the business and the impact of services provided
  • Partner with vendors to ensure service excellence (room setups, hospitality services, equipment, etc.)
  • Support new business implementation and operational transitions
  • Compile and issue monthly billing
  • Lead, coach, and develop front-office members
  • Establish development goals, business objectives, and performance expectations
  • Provide ongoing feedback and mentorship
  • Promote a culture of high performance, accountability, and continuous improvement
  • Manage selection, induction, retention, and succession planning for direct reports
  • Optimize staff allocation through effective scheduling and cross-training
  • Lead all concierge, hospitality, and reception functions
  • Oversee conference and meeting coordination
  • Oversee depositions and arbitration support
  • Oversee child support case accommodations
  • Oversee visiting partners and executives from other offices
  • Oversee high-level internal and external client interactions

Requirements

  • Bachelor’s degree or equivalent experience required
  • Minimum of 5 years of leadership experience in a customer service-intensive or hospitality-focused environment
  • Proven track record of managing people and improving performance
  • Experience managing service level agreements (SLAs), KPIs, and operational metrics
  • Strong problem-solving, organizational, and stakeholder management skills
  • Demonstrated ability to implement sustainable process improvements
  • Experience managing vendors, room setups, reservations, and hospitality services
  • Proven experience interacting with C-level executives and senior leadership
  • Strong communication skills with humble confidence
  • Exceptional listening skills and the ability to anticipate needs
  • A detail oriented demeanor suitable for a high-visibility environment
  • Demonstrated success in elevating front-of-house operations
  • A service-oriented mindset with a commitment to excellence

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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