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As the Manager of Mid-Market Account Executives, you'll build and lead our founding mid-market sales team while helping define Serval's commercial motion in this critical segment. You'll be responsible for hiring, coaching, and scaling a team of high-performing AEs who own the full sales cycle for multi-stakeholder IT and Security deals. You'll partner closely with our founders, GTM leadership, product, and engineering teams to shape strategy, build repeatable playbooks, and drive consistent revenue growth. This role is ideal for a player-coach who has built and led high-performing sales teams at fast-growing SaaS companies, thrives in zero-to-one environments, and wants to play a foundational role in defining a category.
Job Responsibility:
Build, hire, and scale the mid-market AE team from the ground up, defining team structure and hiring profiles
Coach and develop your team through deal strategy, pipeline reviews, forecast management, and continuous skill development
Drive team performance and hold accountability for team quota attainment, pipeline generation, and sales velocity metrics
Maintain a personal book of business and close strategic deals to stay close to customers and model best practices
Develop and refine the mid-market sales playbook — including outbound motions, qualification frameworks, demo narratives, and closing strategies
Partner with GTM leadership to define ICP, pricing and packaging, and territory/account assignment for the mid-market segment
Collaborate cross-functionally with product, marketing, and engineering to shape roadmap priorities, messaging, and enablement based on customer and team feedback
Implement sales process rigor: pipeline hygiene, CRM discipline, accurate forecasting, and deal inspection cadences
Represent Serval at industry events and strategic customer meetings (travel ≈ 25%)
Requirements:
5–8 years of B2B SaaS sales experience
At least 2 years managing and developing high-performing AE teams
Proven track record of building and scaling sales teams at early-stage companies (Seed → Series B)
Consistent overachievement as both an individual contributor and a people manager
Deep understanding of full-cycle sales in technical or workflow automation solutions, selling to IT, Security, or Engineering buyers
Skilled at coaching complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers
Strong player-coach mentality — willing to carry a book of business while building the team and process
Exceptional leadership, communication, and executive presence with the ability to inspire and hold teams accountable
Based in or willing to work from our San Francisco HQ five days a week, with regular travel to support team and customers
Nice to have:
Management experience at high-velocity SaaS companies such as Verkada, Rippling, Gong, Outreach, Samsara, PagerDuty, Okta, or ServiceNow
Experience hiring, ramping, and scaling AE teams from 0 → 5+ reps in the mid-market segment
Track record of promoting team members and building career paths within your org
Familiarity with sales methodologies (MEDDIC, MEDDPICC, Challenger, etc.) and modern sales tech stack (Salesforce, Outreach, Gong, etc.)
Comfort coaching technical demos or discussing APIs, workflow builders, or automation platforms