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We are looking for a skilled Manager of IT Field Operations to lead technical initiatives and oversee support activities in a dynamic environment. This role requires a proactive leader with a strong technical background, excellent communication skills, and the ability to drive efficient solutions. Based in Nashville, Tennessee, the position calls for expertise in managing IT systems, fostering collaboration, and ensuring operational excellence.
Job Responsibility:
Provide leadership and oversight for IT field operations, ensuring all technical processes align with organizational goals
Analyze and resolve incidents while managing problems effectively to improve system performance and eliminate inefficiencies
Identify service gaps and take corrective actions to ensure timely resolution of issues and completion of tasks
Oversee the administration of Active Directory, including user and group management, and troubleshoot Group Policy configurations
Develop scalable solutions by evaluating existing systems and adapting processes as necessary
Collaborate with stakeholders, peers, and leadership to communicate technical strategies and updates clearly
Maintain and enhance hardware, software, and networking systems to ensure optimal performance
Implement and manage backup technologies and configuration management tools
Utilize expertise in Cisco technologies and computer hardware to support and improve IT operations
Ensure compliance with regulatory, security, and privacy standards such as or comparable frameworks
Requirements:
Proven ability to communicate effectively with employees, stakeholders, and leadership across all levels
Demonstrated experience as a technical leader with a strong track record of delivering scalable IT solutions
Solid understanding of hardware, software, networking, and telecommunications fundamentals
High-level knowledge of security, systems administration, and network infrastructure
Hands-on experience with Microsoft Servers, SANs, and Active Directory administration
Ability to prioritize and multitask efficiently in high-pressure environments
Familiarity with backup technologies, configuration management, and Cisco technologies
Strong critical-thinking and decision-making skills to evaluate systems and adapt processes as needed
What we offer:
medical, vision, dental, and life and disability insurance