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Responsible for assisting in controlling and monitoring the customer contact aspect and front-of-house division of the facility. Plans, monitors, directs and manages the event coordination, security, crowd control and outside contractor service functions. Assists in the planning & coordination of events to ensure a high degree of client relationships and successful events at/for the facility.
Job Responsibility:
Serve as the client’s main point of contact for all assigned facility events
Collaborate with client regarding all event needs and requests
Develop and distribute internal documents such as staffing, cost estimates, event work orders, information sheets and post event reports/action plans
Develop meeting agendas
Research, review, and recommend equipment, materials, and supplies
Coordinate outside service needs with food and beverage contractor, decorators or other vendors
Coordinate with the marketing department regarding front of house marketing and social media initiatives
Coordinate and participate in proper inspections of the facilities
Supervise all staffing for assigned events
Assist with special needs or requests for all front-of-house arrangements
Make immediate decisions in conjunction with assigned Facility representatives in an emergency situation
Prepare reports, correspondence and analysis related to post event discussions
Develops institutional knowledge of facilities and ASM policies/procedures
Serve as primary facilitator monitoring & executing external communications
Proactively assist New Orleans downtown campus team regarding use and monitoring of all Shrine on Airline social media accounts
Organize and maintain facility photography database
Follows all training, policy and procedure requirements
Assist in preparation of the departmental budget and estimated revenues
Maintain the proper image and generate positive public relations
Manage and complete event or facility-related projects as assigned
Requirements:
Must successfully pass a criminal background check
Must be highly motivated, self-directed, and have the ability to work in a fast-paced environment
Superior communication and organizational skills
Must be accessible, attentive to details and proactive
Able to work nights, weekends, and holidays as needed
PC Windows-based Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
Experience within Facility Coordination is desirable
Bachelor's Degree or equivalent work experience, plus 1-3 years of experience with increasing levels of responsibilities in the facility industry
1-2 years of supervisory experience preferred
Nice to have:
1-2 years of supervisory experience preferred
Experience within Facility Coordination is desirable