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We're seeking a dynamic and experienced Manager of ERP Operations to lead our SAP-focused Parts Sales application team. This critical, on-site role will drive the operational support and enhance our SAP applications, directly impacting Hyundai/Kia America's sales business. You'll lead a diverse team of employees, partners, and contractors, ensuring optimal performance and alignment with our strategic goals. This manager will oversee the full SDLC of our SAP Parts Sales applications, leading both technical and administrative activities for the Hyundai/Kia America's parts business unit.
Job Responsibility:
Provide comprehensive oversight of our GERP (S/4HANA) Parts application operations and enhancement initiatives, ensuring alignment with business objectives
Safeguard the integrity and seamless integration of our SAP applications with internal systems and external business partner platforms
Initiate, plan, and execute projects for the team to deliver innovative SAP solutions that meet evolving business requirements
Drive the team's excellence in ticket processing, on-time delivery, and overall quality management, establishing clear performance metrics and fostering continuous improvement
Continuously review and strategically assign team resources to maximize efficiency and responsiveness for all required services
Coordinate local team efforts, ensuring tasks and projects are meticulously aligned with our global service plan
Act as the primary communication liaison for all sponsors regarding our Parts Sales application services, providing clear and timely updates
Requirements:
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field or equivalent experience
8+ years of progressive SAP experience
3-5+ years in a direct team leadership/management role over SAP operations and support
Demonstrated experience with SAP S/4HANA, including at least one significant implementation or migration project
Proven ability in SAP operations management (incident, problem, change), project leadership, and vendor management
Strong understanding of sales, logistics, and supply chain processes, ideally within distribution and retail industry
Solid understanding of SAP module functionalities (e.g., SD, MM and Integration with FI), SAP Basis concepts, system architecture, and security
Exceptional leadership, communication, analytical, and stakeholder management skills are essential
Nice to have:
Relevant SAP certifications (e.g., S/4HANA), PMP, or ITIL certifications are a strong plus
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