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Manager of Enrollment Services

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Westside Family Healthcare Inc

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Location:
United States , Bear

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Category:
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Contract Type:
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Salary:

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Job Description:

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Manager of Enrollment Services oversees the daily operations of the Enrollment Services Department. This role includes direct supervision of the Assistant Manager of Enrollment Services, the Community Navigator Supervisor, and Enrollment Specialists. The department’s mission is to eliminate financial barriers to healthcare by connecting uninsured individuals, including patients of Westside Family Healthcare (WFH) and community members, to programs that make healthcare more affordable.

Job Responsibility:

  • Supervision and HR Management: Directly supervise the Assistance Manager of Enrollment Services, the Community Navigator Supervisor, and the team of Enrollment Specialists
  • Collaborate with HR and Associate Director of Enrollment Services for the recruitment, screening, hiring, training, and performance management of staff
  • Provide ongoing performance feedback, conduct formal evaluations, implement corrective actions, and manage employment terminations when necessary
  • Conduct weekly and quarterly one-on-one staff check-ins with staff
  • Grant Management and Resource Allocation: Work closely with the Associate Director of Enrollment Services and Director of External Affairs to meet grant deliverables
  • Effectively manage resources to support outreach and in-reach activities
  • Assistance to Patients and Consumers: Maintain federal navigator certification
  • Provide assistance to individuals in financial support for health care services, including through the Health Insurance Marketplace
  • Staff Education and Internal Referral System: Maintain expert-level knowledge of all state and federal programs and relay that information to staff
  • Collaborate with the Lead Enrollment Specialist and the Associate Director of Enrollment Services to develop and deliver monthly and as needed training sessions for Enrollment Services staff
  • Ensure a streamlined and reliable internal referral system is in place
  • Reporting and Documentation: Develop forms and reports as necessary to collect data from Enrollment Services staff within various reporting platforms
  • Oversee and ensure the timely and accurate collection, compilation and submission of required reports on a weekly, monthly, and quarterly basis
  • Administrative Responsibilities: Attend all mandatory administrative meetings and trainings
  • Workflow Optimization: Continuously review workflows to optimize the use of time, energy, and resources, ensure that grant requirements are met and exceeded
  • Documentation and Communication: Research, compile, and prepare reports, correspondence, or other information as requested by management or government agencies
  • Recommendations and Process Improvements: Make recommendations to management regarding staffing decisions or procedural changes to enhance departmental efficiency and effectiveness
  • Compliance Oversight: Ensure all activities comply with HIPAA regulations and maintain confidentiality in all interactions
  • Ensure adherence to all Westside, state and federal grant regulations

Requirements:

  • High school diploma or GED
  • Three or more years of experience working in healthcare, community relations or health insurance
  • Two or more years of experience with providing application and enrollment assistance for state and federal healthcare programs such as Medicaid, Screening for Life and the Health Insurance Marketplace
  • Experience managing employees in remote locations
  • Public speaking experience with the ability and willingness to speak at public events
  • Proficient in Microsoft Outlook, Word, Excel and PowerPoint with three or more years of experience
  • Valid driver’s license, reliable transportation and ability to travel independently between work locations
  • Willingness to submit to a criminal background check in accordance with
  • Three letters of reference from members of the community
What we offer:
  • medical insurance
  • dental insurance
  • vision insurance
  • life and disability insurance
  • a 401(k) retirement plan with a match
  • supplemental insurances
  • generous PTO package
  • flexibility to provide work/life balance

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
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