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We are seeking a skilled Manager of Enrollment & Reconciliation to lead the Enrollment Department, maximizing efficiency, productivity, and performance for Medicare Advantage Plan operations. This individual will guide departmental teams in capturing, exchanging, and reporting data elements critical to business decisions and compliance. As the organization’s subject matter expert, you will ensure adherence to all CMS enrollment and reconciliation regulations. The role emphasizes collaboration with leaders across the business to resolve issues and drive operational improvements.
Job Responsibility:
Provide expert interpretation and application of Medicare Advantage Enrollment and Reconciliation rules, including CMS eligibility policy, effective/termination dates, retroactive adjustments, low-income subsidies, and payment reconciliation
Oversee CMS MARx enrollment processing: manage transaction submissions, resolve rejections and retro adjustments, coordinate replacement transactions, and reconcile CMS response files to internal systems
Lead enrollment and payment reconciliation governance with alignment across internal systems, CMS MARx data, and downstream vendors (PBM, claims, finance), ensuring timely identification, correction, and reporting of discrepancies
Establish department priorities, strategies, and resource requirements to meet department goals
project staffing needs and budgetary resources
Mentor, train, and develop department staff, building subject-matter expertise and leveraging available data for optimal outcomes
Collaborate with cross-functional departments to identify and resolve complex issues involving internal/external systems, government data, and regulatory guidance. Lead analytical projects and implement best practices to improve data quality and efficiency
Oversee audits and reconciliation activities, ensuring regulatory compliance and using findings to drive continuous improvement
Maintain current knowledge of regulatory requirements and industry best practices
attend CMS training sessions and relevant industry meetings as needed
Manage key performance indicators, department output, and goal achievement for the Enrollment & Reconciliation function
Support brokers, IPA/PCPs, and other departments regarding eligibility, application processing, reporting, and data exchange troubleshooting
Requirements:
Bachelor’s degree in health administration, business, or related field
advanced degree preferred
5+ years of experience in Medicare Advantage Enrollment & Reconciliation or CMS policy with demonstrated leadership experience
Deep understanding of CMS MARx, eligibility policy, enrollment operations, payment reconciliation, and audit processes
Strong analytical skills, results-driven mindset, and proven ability to mentor staff and coordinate cross-functional projects
Excellent communication, regulatory interpretation, and organizational skills
Must have experience with Medicare Advantage
What we offer:
medical, vision, dental, and life and disability insurance