Manager of Digital Service Management Job at Quadient

Sales Account Manager – Digital Transformation & Content Services

Maximizing sales volume and gross margin for all product lines within our Digita...

Location

United States , Southern California; Irvine

Salary:

Not provided

Nexlogica

Expiration Date

Until further notice

Requirements

Proven sales experience, meeting or exceeding targets
Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communications skills
BA/BS degree or equivalent

Job Responsibility

Develop and execute strategic plans to achieve sales targets and expand our customer base within the digital transformation and content services arena
Build and maintain strong, long-lasting customer relationships
Partner with customers to understand their business needs and objectives
Effectively communicate the value proposition through proposals and presentations
Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts
Negotiate contracts and close agreements to maximize profits
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics including account and territory planning

Fulltime

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/beating expected business outcomes
Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
Account management skills are preferred
Degree in a related technical field
Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
Demonstrated English verbal, written, and typing skills

Job Responsibility

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
Responsible for customer relationship management and for the overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
Provides direction and leadership to the GMS support teams
Strives to make continuous improvements to key processes
Holds people accountable to meet organization goals and performance initiatives
Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
Serves as GMS customer’s single point of contact for escalation and management issues
Seamless onboarding of accounts into GMS operations
Act as customer’s advisor for digital transformation and strategic initiatives

What we offer

Comprehensive suite of health, financial and emotional wellbeing benefits
Career programs catered to helping team members reach career goals
Unconditional inclusion in the workplace

Fulltime

Client Services Manager

Gummicube is looking for a dedicated Client Services Manager to lead our award-w...

Location

United States

Salary:

120000.00 - 130000.00 USD / Year

Airship

Expiration Date

Until further notice

Requirements

5+ years in account management or client services roles at a Digital Marketing Agency (or similar environment)
3+ years in leadership roles managing client services or account management teams
3+ years of marketing or advertising experience (SEO, paid marketing, performance marketing)
Experience managing enterprise accounts with contract values of $1M+ annually
Proven track record of achieving 95%+ net revenue retention in enterprise segments
Advanced Excel/Google Sheets expertise for data analysis and reporting
Experience with enterprise CRM platforms (Salesforce, HubSpot, etc.)
Project management expertise with complex, multi-phase enterprise implementations
Executive presence with ability to present to C-suite stakeholders
Strong emotional intelligence and conflict management skills

Job Responsibility

Oversee your immediate team of coordinators and day-to-day operations focused on enterprise customer success
Lead either our Account Management team focused on client relationship management or our Strategy team focused on strategic account planning
Collaborate cross-functionally with marketing, data, and creative teams to plan and support complex client needs for large accounts
Serve as liaison between the Accounts & Client Services team and Executive Leadership
Onboard and continuously train teams on Gummicube technologies, methodologies, strategies and implementation of process and compliance requirements for enterprise-level service delivery
Meet weekly with Coordinators and Sr. Coordinators to understand account performance, offering insights and guidance with strategy focused on customer success outcomes
Create cadences of account reviews, working with team members to identify areas of improvement and upsell/cross-sell opportunities across enterprise accounts
Act as the client's first line of support behind account owners, able to negotiate deliverables and timing within reason based on complex enterprise client demands and team turnarounds
Report relevant metrics and relationship notes to Executive Leadership including customer health scores, expansion opportunities, and retention risks
Analyze trends and execute marketing strategies aligned with short and long-term objectives to drive customer expansion and retention

What we offer

Equity is also offered with this role
Robust benefits package as part of our Total Rewards approach to compensation

Fulltime

Professional Services Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Global Service Manager

The role is part of Citi’s regional Commercial Cards business, specializing in m...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Fluent English and another European language desirable (French/German)
Minimum of 3 years of experience in B2B or corporate customer service or account management
Excellent presentation and communication skills
Proficiency in data analysis and translating KPI into meaningful narratives
Project management skills desirable (certification is an advantage)
Strong MS Office and adaptable workflow system skills

Job Responsibility

Frequent and proactive two-way client communication that supports strategic and operational aims
Regular conference calls resulting in measurable actions
Schedule, organize and chair regular client service face to face reviews in collaboration with client executives, relationship management and other functional areas where relevant
Work with global clients on program optimization, digitization and adoption of self-service tools
Day-to-day issue tracking and resolution with key client organization contacts having emphasis on resolving the root causes and prevention
Take ownership of the service relationship, operational health and coordinate internal regional client contacts
Enable client growth and proactive program improvement using client feedback, performance KPI and data platforms
Identify opportunities and solutions for existing clients and work with Citi stakeholders to develop Commercial Cards footprint
Manage global projects and coordinate work of regional teams
Prepare and discuss project plan with clients

What we offer

Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – from modern offices and from home, flexible working hours
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Unlimited development opportunities within Citi’s global network

Fulltime

Reception & Office Services Manager

Are you a passionate and organised individual ready to make a significant impact...

Location

United Kingdom , City of London

Salary:

35000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience within a Reception role, ideally within a professional or corporate setting
Catering, Hospitality and Facilities experience will also be considered
A friendly yet assertive demeanour, with a strong commitment to maintaining high standards
Excellent communication skills, both written and spoken
Proficiency in Microsoft Office and a willingness to learn new software
Exceptional time management skills and the ability to prioritise tasks effectively

Job Responsibility

Meet and greet all office visitors, providing a warm welcome
Manage meeting rooms, appointments, and diaries, ensuring seamless logistics for meetings
Oversee the daily operations of the office, maintaining a safe and secure environment
Handle all correspondence, including emails, phone calls, and mail
Manage office supplies and equipment, ensuring everything runs smoothly
organise both physical and digital files for easy accessibility
Maintain budget and expenses for office operations
Act as the primary contact for facility-related issues and oversee third-party services
Assist in event planning and execution
Provide ad-hoc support to various operational teams

What we offer

Competitive Salary: Reflective of your skills and experience
Pension Scheme: Secure your future with our solid pension plan
Income Protection Insurance: Safeguard your income in case of illness or accident
Life Assurance: Providing peace of mind for you and your loved ones
Bonuses: recognise and reward your hard work through peer-nominated bonuses
Sick Pay & Critical Illness Insurance: Support during challenging times
Extended Leave Options: Flexibility for personal needs
Health & Well-being Benefits: Including dental insurance, health cash plans, and gym memberships
Professional Development: Access to formal training, mentorship, and personal development programmes

Fulltime

Strategist & Account Services Manager

Strategist / Account Services Manager focused on large digital deployments for s...

Location

United States , Boston

Salary:

Not provided

iFactory

Expiration Date

Until further notice

Requirements

A completed bachelor’s degree
A strategic thinker with high EQ and IQ
Someone with whom our clients can easily relate
An exceptional listener who approaches clients and projects with curiosity and empathy
A poised, articulate communicator who can diplomatically advise, persuade, and own a room
Skilled at translating complex concepts into plain language
Nimble and able to pivot when things don’t go as planned — without getting frazzled

Job Responsibility

Immersing yourself in each client’s mission, goals, pain points, culture, and decision-making structure
Leading discovery through interviews and surveys to produce and present digital strategies based on qualitative and quantitative research
Managing stakeholder interactions
proactively managing client expectations per scope/budget/schedule (with a PM)
Strategically growing accounts through new revenue opps that add value (no hard selling)
Building a rapport with clients so they view you as a highly trusted advisor
Helping the iFactory project team understand the client and findings
Collaborating with internal teams to create digital strategies (with KPIs)
Representing the client’s POV to ensure our deliverables and communications resonate
Routinely checking in with clients to track and ensure satisfaction

Team Leader - Sales/Account Management – Digital Solutions

At Quadient, we support businesses of all sizes in their digital transformation ...

Location

Germany , Munich

Salary:

Not provided

Quadient

Expiration Date

Until further notice

Requirements

Proven experience as a sales/accountmanagement Team Leader in a similar client-facing sales role, with a strong track record in both hardware and digital solution sales
Strategic thinker with a digital-first mindset and a passion for data-driven decision-making
Solid understanding of marketing and campaign management, particularly for digital products and services
Strong collaboration skills combined with excellent communications and interpersonal skills and a natural ability to build trust across teams and with clients
Fluent in German and very good English skills

Job Responsibility

Leadership and collaboration within a small sales team supporting them in projects and closing deals in Mail Sales—focusing on hybrid solutions and digital services
Position digital solutions to both new and existing customers to generate new leads, and supporting global marketing and demand generation teams with their campaigns
Contribute to strategic digital projects that transform our product portfolio
Work closely with the marketing team to develop presentations, success stories, and campaign tools, helping to drive and implement digital strategies in Mail Sales—focusing on hybrid solutions and digital services
Create data-driven forecasts, reports, and performance analyses to support sales efforts

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

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Manager of Digital Service Management

Job Description

Job Responsibility

Requirements

What we offer

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