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Manager of Customer Success

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JFrog

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Lead the local teams that work closely with our customers and community, walking them along their journey of building and scaling their DevOps practices, and drive them to stronger adoption of JFrog solutions.

Job Responsibility:

  • Leadership & Team Development: Direct management of three Customer Success teams across the region. You will mentor CS Managers and individual contributors, fostering a culture of technical excellence and proactive advocacy
  • Strategic Regional Oversight: Define and execute the CS strategy for the UK, Ireland, and France, accounting for local market nuances and language requirements (particularly for the French market)
  • Technical Advocacy: Act as a "Player-Coach." You will occasionally join deep-dive technical sessions to help customers architect solutions involving Artifactory, Xray, and the wider JFrog Platform
  • Operational Excellence: Drive key performance indicators, including Gross Retention, Net Retention, and Customer Health Scores
  • Cross-Functional Collaboration: Partner closely with Sales, Professional Services, and Product Engineering to ensure a seamless feedback loop between the customer and our roadmap

Requirements:

  • Phenomenal leadership capabilities, including experience in managing a technical group of engineers and architects
  • 5+ years of experience in customer-facing technical management roles
  • Experience with technical pre/post-sales of hybrid solutions (On-prem & SaaS) is an advantage
  • Solid foundation of DevOps, DevSecOps, CI/CD, and Cloud infrastructure and Application Security is an advantage
  • Experience with Data Center architectures, including networking, storage, computing, management and monitoring, backups, high availability, and disaster recovery

Nice to have:

  • Experience with technical pre/post-sales of hybrid solutions (On-prem & SaaS)
  • Solid foundation of DevOps, DevSecOps, CI/CD, and Cloud infrastructure and Application Security

Additional Information:

Job Posted:
December 26, 2025

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