Manager of Customer Success , Key Accounts Job at Dialpad (Kitchener)

Senior Customer Success Manager Key Accounts

We are looking for a Strategic Accounts Customer Success Manager (CSM) who will ...

Location

United Kingdom , London

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

At least 4+ years experience in an Account Management or Customer Success Manager role
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Excellent verbal and written English communications skills
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills
BA/BS degree or equivalent preferable

Job Responsibility

Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Generate revenue though up-selling and cross-selling existing accounts
Proactively identify expansion opportunities in addition to any red flags
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
Build and maintain strong and long-lasting client relationships

Fulltime

Senior Customer Success Manager, Key Accounts (German speaking)

We are looking for an Enterprise Customer Success Manager who will partner with ...

Location

United Kingdom

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

At least 3+ years experience in an Account Management or Customer Success Manager role
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Excellent verbal and written English communications skills
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills
BA/BS degree or equivalent preferable

Job Responsibility

Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Generate revenue though up-selling and cross-selling existing accounts
Proactively identify expansion opportunities in addition to any red flags
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
Build and maintain strong and long-lasting client relationships

Fulltime

Sr. Manager of Customer Success, Strategic Accounts

As the Sr. Manager of Customer Success for Strategic Accounts at Dialpad, you wi...

Location

United States , Denver

Salary:

156000.00 - 211200.00 USD / Year

Dialpad

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Success, Account Management, or a similar customer-facing role with a focus on Strategic accounts
Proven track record of successfully managing Enterprise-level clients, driving customer retention, and growing strategic partnerships
5+ years of leadership experience, with the ability to inspire and manage a high-performing team
Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships at all levels of an organization
Deep understanding of SaaS business models and the ability to drive product adoption and value realization
Strong problem-solving skills, with the ability to handle complex customer issues and drive timely resolutions
Data-driven, with experience using customer success platforms and CRM tools (e.g., Salesforce, Gainsight, Zendesk, etc.)
Strong organizational skills, with the ability to manage multiple accounts and initiatives simultaneously
Ability to adapt quickly to an ever-changing environment
Experience with telecommunication or SaaS providers required

Job Responsibility

Lead and Develop the Team: Build, manage, and mentor a high-performing team of Customer Success Managers (CSMs) who support Dialpad’s Strategic customers
Customer Advocacy: Serve as the executive leader responsible for customer satisfaction and retention within the Strategic segment
Strategic Account Management: Work closely with Strategic customers to understand their business needs and drive outcomes that ensure customer success and the expansion of our business within their organization
Driving Adoption and Engagement: Collaborate with customers to accelerate product adoption, minimize churn, and help them fully leverage the Dialpad platform's value
Customer Health & Escalations: Monitor the health of customer accounts, identifying risks and areas of opportunity
Collaborative Leadership: Collaborate with Sales, Marketing, Product, and Engineering teams to create customer-centric strategies, improve product offerings, and deliver the best possible experience for our Strategic clients
Metrics & Reporting: Establish and track key performance indicators (KPIs) for customer success
Thought Leadership: Stay informed on industry trends and customer needs, and provide insights and feedback to help shape the future of Dialpad’s products and services

What we offer

competitive benefits and perks
robust training program
inclusive, vibrant office environment
recognized Great Place to Work culture

Fulltime

Manager of Customer Success Account Managers

Step into a role where your ideas spark innovation and your impact is felt every...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Equivalent experience
Advanced business-level proficiency in Japanese and business-level proficiency in English

Job Responsibility

Deliver success through empowerment and accountability by modeling, coaching, and caring: define team objectives, enable success across boundaries, help the team adapt and learn, and invest in the growth of others
Lead by example through owning operational executive relationships with key customer, partner, and internal contacts to further Microsoft's customer success goals, targeting executives as appropriate, and ensuring customers are recognizing value as planned
Coach the team on developing and delivering strategic roadmaps in partnership with key stakeholders and executives, prioritizing engagements to address agreed-upon customer outcomes and account priorities
Guide the team to anticipate, identify, and mitigate customer blockers and risks by leveraging Microsoft solutions and services, and developing deliverable programs of work
Mobilize resources for identifying, resolving, and mitigating blockers to accelerate customer adoption, maximize retention, and minimize churn

Fulltime