Manager of Application Support

• Oversee the development and management of the department's budget, ensuring resources are allocated effectively
• Provide mentorship and guidance to team members, conducting regular performance reviews to foster growth and accountability
• Lead the administration and coordination of team activities, ensuring adherence to performance goals and departmental budgets
• Monitor project timelines, resources, and budgets to ensure alignment with organizational objectives
• Communicate IT updates and project progress to relevant governance groups and stakeholders
• Establish and maintain service level agreements (SLAs) for production systems to meet IT standards and customer expectations
• Define leadership responsibilities for projects involving clinical or financial management systems
• Collaborate with vendors to manage contracts and ensure timely delivery of services
• Prioritize and resolve incidents effectively, leveraging tools such as ServiceNow for issue tracking and management

• Bachelor's degree in a related field and at least 2 years of IT management experience
• Proven experience leading application support teams and tracking team performance metrics
• Strong background in IT vendor management and contract negotiations
• In-depth understanding of the Software Development Life Cycle (SDLC)
• Hands-on experience with incident management tools such as ServiceNow
• Familiarity with the ZeOmega Care Management system is preferred
• Demonstrated ability to manage and prioritize incidents, ensuring timely resolution
• Excellent leadership and team management skills, with a focus on performance improvement

Familiarity with the ZeOmega Care Management system is preferred

• medical
• vision
• dental
• life and disability insurance
• company 401(k) plan