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Manager of Account Management

United States, Denver or Oakland 169593.39 - 211992.24 USD / Year · Job Posted February 16, 2026
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Job Description

The Manager of Account Management leads a team responsible for owning and growing revenue across an existing customer base. This role is accountable for net revenue retention, including upsell, cross-sell, renewals, and accurate forecasting, while ensuring customers expand their usage in line with business value. This leader ensures the team executes a scalable, data-driven commercial motion, balancing strong customer relationships with disciplined pipeline management, forecasting rigor, and predictable revenue outcomes.

Job Responsibility

  • Lead, coach, and develop a team of Account Managers responsible for renewals, expansions, and revenue growth
  • Own team performance against revenue targets, including consumption growth, upsell, cross-sell, and renewal outcomes
  • Establish and enforce forecasting discipline, ensuring accuracy across pipeline, renewals, and expansion revenue
  • Drive consistent account planning and expansion strategies aligned to customer usage patterns and value realization
  • Partner cross-functionally with Customer Success, Marketing, RevEx, Deal Desk, and Product to ensure seamless execution across the customer lifecycle
  • Inspect pipeline health, deal quality, and renewal readiness
  • proactively address risk and slippage
  • Optimize processes, tools, and operating cadence to support efficiency in a high-volume, high-growth environment

Requirements

  • 5+ years of experience in SaaS account management, sales, or revenue leadership
  • Prior people management experience preferred
  • Proven success owning revenue in a consumption or usage-based pricing model
  • Strong command of forecasting methodologies, pipeline inspection, and revenue analytics
  • Demonstrated ability to coach teams on commercial strategy, negotiation, and value-based selling
  • Excellent cross-functional collaboration and executive communication skills
  • Comfortable operating in fast-paced, ambiguous environments with evolving processes

What we offer

  • 100% employer-paid medical insurance
  • Generous paid time-off policy (PTO)
  • Paid sick time
  • Inclusive parental leave policy
  • Holidays
  • Volunteer days off
  • RSU stock grants
  • Professional development and training opportunities
  • Company virtual happy hours
  • Free food
  • Fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform

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