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Brightspeed Logo Brightspeed · Finance

Manager, OCC Reporting & Insights

United States, Charlotte · Job Posted January 31, 2026
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Job Description

The Manager of OCC Reporting & Insight is responsible for leading the analytics, performance management, and decision-support function for a large, multi-state Field Operations footprint. Reporting to the Senior Director of Network Transformation and Ops Control, this role serves as a strategic partner to regional and executive leaders by translating operational complexity into clear insights, priorities, and actions. This individual will lead a team of analysts supporting Operations Control Center (OCC) and Field Operations leadership, while also owning the analytical frameworks, performance narratives, and operating cadence that enable data-driven decision-making at scale. The Manager will play a critical role in shaping how performance is measured, communicated, and improved across the organization.

Job Responsibility

  • Own the Operations analytics and performance management strategy, ensuring alignment with organizational objectives, financial targets, and customer experience goals
  • Be a strategic partner to OCC leadership, helping frame decisions and priorities using data-driven insights
  • Evolve the operating rhythm for performance management, including weekly and monthly business reviews
  • Serve as the single point of contact for all Field Operations hiring decisions, maintaining an outlook on both short-term and long-term planning to ensure alignment with operational KPIs and financial budgets
  • Lead, coach, and develop a team of high performing analysts, fostering strong analytics, business acumen, and executive communication skills
  • Oversee the development and delivery of workforce and operational reporting across Field Operations, ensuring consistency, accuracy, and relevance
  • Drive deep-dive analyses to understand performance gaps, cost drivers, productivity trends, and operational constraints
  • Partner with cross-functional stakeholders in FP&A and Operations Planning to evaluate investment decisions, operational changes, and budget generation
  • Provide strategic oversight for business case development, validation, and post-implementation performance tracking
  • Serve as a key contributor to executive-level presentations, synthesizing complex analyses into clear, compelling narratives
  • Act as the primary escalation point for analytical questions and performance discussions with senior leadership

Requirements

  • Demonstrated ability to lead teams responsible for influencing and supporting multi-million-dollar operational and financial decisions
  • Bachelor’s degree in business, finance, data analytics, or equivalent professional experience is preferred
  • 8+ years of experience in financial, operational, or performance analytics roles with increasing strategic responsibility
  • Prior experience managing analysts and partnering closely with operational leadership
  • Proven success communicating insights and recommendations to executive-level audiences
  • Advanced proficiency in Excel, Power BI, and Microsoft Office Suite, with the ability to design scalable analytical frameworks
  • Prior experience in telecommunications, utilities, or large-scale field operations environments is strongly preferred
  • Exceptional written and verbal communication skills with the ability to influence across organizational levels
  • Ability to thrive in fast-paced, deadline-driven environments while balancing strategic and tactical priorities

What we offer

  • competitive medical, dental, vision, and life insurance
  • employee assistance program
  • 401K plan with company match
  • host of voluntary benefits
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