Manager Nursing Services Job at Rogers Behavioral Health (West Allis)

Job Description

The Nursing Services Manager coordinates the various disciplines and leads the development of all aspects of the clinical program. He/She is responsible for the overall management of nursing functions twenty-four (24) hours a day, including assessing staff performance, scheduling, performance improvement and treatment planning. This position has global responsibilities for participating in the management and leadership of Rogers Behavioral Health.

Job Responsibility

Responsible for all aspects of patient care provided in the clinical program
Apply established standards of care to insure a safe, therapeutic patient care environment
Act as back up to charge nurse ensuring communication with admissions regarding discharges and coordination of admissions
Provide direct services if necessary
Meet with patient/family to resolve concerns, address complaints, and answer questions that charge nurse has been unable to resolve. Advocate for the resolution of care issues, accessing resources in support of the patient
Develop collaborative relationships with other levels of care to facilitate appropriate referrals between programs
Promote department services by giving internal and external presentations about the department in conjunction with the Marketing department, as appropriate
Communicate with medical staff to promote positive relations and to provide quality services
Develop and evaluate outcome surveys to use with Marketing and Rogers Operating System (ROS) activities
Facilitate intra-department communication and oversee patient care and safety
Ensure safety rounds are being completed and documented
Complete daily rounds of units to ensure staff are with patients at all times
Continually assess and ensure safety of physical environment of unit
Facilitate the clinical program conceptualization and delivery in conjunction with the medical director(s) and managers of other departments
Actively research and understand the most effective therapeutic interdisciplinary techniques applicable to the age and diagnostic profile of the program
Facilitate an annual review of all aspects of the clinical program with the stated goal of continued improvement
Assure that each discipline is actively engaged in continuous learning based on the stated therapeutic techniques of the clinical program and integrates that knowledge into the program
Create program revisions based upon patient and staff feedback as well as ROS data
Use knowledge of patient rights to act as patient advocate and to respond to patient grievances
Participate in resource evaluation and equipment maintenance
Monitor staff members in the use of resources and equipment to maintain a cost-effective, efficient, safe, and productive work environment
Coordinate with training department to provide for staff development to assure competent care
Identify clinical competencies specific to the duties of the position and populations served
Facilitate skill development and educational opportunities specific to identified areas of need
Monitor staff performance for care delivery, physician relations, documentation, treatment planning and resource utilization
Counsel staff to achieve performance expectations
Coordinate clinical management with managers of staff working on the clinical unit to ensure consistent communication to staff
Manage department staff and function
Establish goals for the Nursing Services department that are consistent with the goals and mission of Rogers Behavioral Health
Communicate goals to the staff
Develop methods of measuring goal achievement
Develop and maintain department policies and procedures with the input of department staff and administrative supervisor
Include requirements and guidelines from external agencies
i.e., Joint Commission, State of Wisconsin
Maintain function backlog at a set timeframe
Educate external staff regarding relations or requirements of those functions. that relate to their areas or departments
Incorporate acceptance and training of student interns in the department
Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations
Involve self in the learning and the application of standards relevant to the Clinical Services department
Participate in inservices/seminars and other meetings to increase involvement and awareness of regulations
Involve self in the education of other disciplines regarding Clinical Services department’s regulations
Plan for department needs effectively through involvement in the Hospital’s budgeting process
Adhere, and manage direct reports to adhere, to budgeting restraints
Manage FTE expenditures with compliance to the FTE budget
Manage capital and other operational expenditures with compliance to the related budget
Maintain an understanding of any variance and its impact on the department budget
Participate in Rogers Behavioral Health committees, meetings, and team projects
Demonstrate punctuality and preparedness
Demonstrate effective chairperson skills, if applicable
Good organizational skills with agenda and minute preparation
Ability to facilitate a meeting to keep it on track
Contribute in a positive, solution-focused manner
Manage personnel
Promote a team environment by example and by participating in workload completion, when necessary
Interact with employees in a sensitive, positive manner
Understand and use the Human Resources policies and procedures manual
Process timecards in a timely and accurate manner
Involve the Human Resources Business Partner in any potentially volatile employee-related situation and initiate disciplinary process, as needed
Communicate with employees promptly when incidents arise that may be a detriment to their performance or to Rogers Behavioral Health in general
Assist employees in professional growth
Develop a working schedule that provides consistency in coverage and potential for future recruitment
Develop performance standards by which employees can be measured
Develop measurements for competence within each area of responsibility
Establish monthly department meetings to provide timely communication and problem resolution
Perform employee evaluations in a timely manner
Work effectively with managers of staff who work on the clinical units to provide communication and staff evaluation
Involve self in the education of other disciplines regarding Clinical Services department’s regulations
Participate in Rogers Operating System (ROS) program
Gain understanding of the ROS process
Apply the ROS model to department functions
Participate in and/or create ROS teams that lead to improvement in own and other Rogers Behavioral Health areas
Educate and involve employees to Rogers and Clinical Services department’s ROS monitoring and activities
Provide for computerization
Assist the Clinical Technology Services (CTS) professional in the design, research and purchase of hardware and software that is related to the Clinical Services department
Participate in or chair those meetings regarding any decisions for improvement/financial system
Gain proficiency with hardware and software use by initiating and participating in educational activities
Conduct self in a professional manner
Demonstrate organizational skills that promote timely response to all inquiries and to project completion
Communicate with all individuals in a positive and professional manner
Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution
Communicate concerns and provide solutions for same
Attend outside seminars to promote professional growth
Interact with external professional peers to create a professional network
Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control and Employee Health programs
Project a professional image by wearing appropriate professional attire
The Nursing Services Manager assures that program implementation, including the design, development, service delivery and outcome analysis, occur according to applicable state and federal regulations
The Nursing Services Manager works through his/her fellow Clinical Services Managers in various levels of care to assure that patient care and services are in accordance with a planned and systematic process to meet our community needs for such services. The Nursing Services Manager organizes and leads a team, across departments, to assure the product line service is available across the continuum of care
Annually, and as needed, the Nursing Services Manager evaluates the objectives for applicable programming based on new market or regulatory information and assists, through the planning process, in planning for response to changing market needs or regulatory requirements

Requirements

Bachelor’s degree preferred
2-4 years nursing experience required
Wisconsin Registered Nurse license, current and in good standing, is required
A minimum of two (2) years’ experience in a supervisory/management role is strongly preferred
American Heart Association Healthcare Provider CPR certification or American Red Cross Professional Rescue is required within thirty (30) days of date-of-hire. Annual re-certification is required
Formal training in management of the aggressive patient within sixty (60) days of date-of-hire. Annual re-certification is required
Clinical experience in mental health or chemical dependency services is required

What we offer

New Employee Retention Bonus Up to *$15,000 retention bonus available!
Health, dental, and vision insurance coverage for you and your family
401(k) retirement plan
Employee share program
Life/disability insurance
Flex spending accounts
Tuition reimbursement
Health and wellness program
Employee assistance program (EAP)

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