This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
At Uber, we ignite opportunity by setting the world in motion. Our North Asia Mobility Customer Experience team leads customer operations for Uber in Japan, South Korea, Taiwan and Hong Kong. These markets are exciting hotspots of growth and need tech-enabled, efficient, high quality support operations. In this role, you will work across markets supporting new product launches, growth bets, reimagining our quality of support and enabling our market-based teams across North Asia.
Job Responsibility:
Integrate our support strategy for driver / fleet acquisition across North Asia, ensuring operational excellence, service quality, and long-term scalability
Build and launch efforts to upgrade our support experience quality across North Asian markets
Undertake specific market-based short-term enablement projects and take ad-hoc responsibilities (business reviews, analytics, Voice of Customer) etc.
Develop executive-level communications and presentations for Uber's leadership, leveraging strong verbal, written, and visual communication skills
Collaborate with various teams in Operations, Sales, Community Operations, and Product to develop high-impact solutions
Develop an in-depth understanding of customer experience by incorporating quantitative and qualitative insights
Tackle day-to-day operational changes and root cause issues while leveraging VOC to build a program/influence other functional teams
Requirements:
8+ years of experience in program management, consulting, corporate strategy, or similar fields
Ability to handle multiple priorities and to meet deadlines in stressful situations
Strong verbal and written communication skills in English and Japanese
Nice to have:
Experience in a top-tier strategy consulting firm (e.g., McKinsey, BCG, Bain) or in an internal strategy group of a 'fast-moving' operations led firm
Strong program management skills demonstrated across multi-stakeholder, multi-topic projects
Gen-AI proficiency (e.g. building and training GPTs, GEMs to use in day to day workflow)