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We are seeking an experienced Network Operations Engineer to provide second-line technical support for enterprise customers on Vodafone UK Optical Platforms. This role involves managing complex escalations, ensuring timely restoration of services, and maintaining Vodafone’s reputation. You will act as a subject matter expert in optical networks, engaging with internal stakeholders, customers, and suppliers to deliver best-in-class service
Job Responsibility:
Deliver second-line technical support for customer optical services
Perform proactive and reactive fault management and troubleshooting
Identify and implement automation opportunities for knowledge bases and processes
Represent the team in internal and external forums, including direct customer engagement for incident management and service reviews
Drive resolution of technical escalations and lead best practices for owned platforms and systems
Requirements:
Minimum of 5 years’ experience in telecommunications with strong knowledge of Vodafone fixed networks
Expertise in Ciena Optical Products and Platforms (6500, 5410, Waveserver) and OneControl/MCP NMS
Strong understanding of OTN DWDM and SDH technologies
Analytical problem solver with a proactive, self-starting approach
Demonstrated ability to deliver exceptional customer service and manage complex issues effectively
HNC or equivalent qualification preferred but not essential
What we offer:
Opportunity to work on cutting-edge optical technologies and platforms
Exposure to complex problem-solving and high-impact projects
Collaborative environment with global stakeholders
Career growth through continuous learning and development