Manager, National Sample Warehouse Job at KARL STORZ (Auburn)

Job Description

At KARL STORZ, this position is responsible for leading inventory planning and sales support operations for sample products within the National Sample Warehouse (NSW). This role oversees customer service functions tied to the Sample Service Center, including order management, inventory allocation, forecasting, and lifecycle management. The position also plays a key leadership role in driving operational efficiency, compliance, and cross-functional collaboration across Sales, Marketing, Distribution, and Logistics.

Job Responsibility

Lead inventory planning and lifecycle management for sample products within the National Sample Warehouse (NSW)
Oversee customer service operations, including order management, inventory allocation, and sample support
Manage purchasing, forecasting, and inventory optimization to meet service levels and minimize excess/obsolete stock
Ensure compliance with company policies, FDA/QSR guidelines, and sample-related billing processes
Partner cross-functionally with Sales, Marketing, Distribution, and Logistics to support business needs
Lead, develop, and manage team performance, including hiring, training, and coaching direct reports
Drive reporting, forecasting, and continuous improvement initiatives across inventory and service operations
Manage departmental budgets and support strategic operational planning

Requirements

High school diploma or GED required
3–5 years of relevant experience in inventory planning, materials management, or customer service operations
At least 2 years of experience supervising sales support or operational teams
Strong Microsoft Office skills (Word, Excel, Outlook)
Excellent verbal and written communication skills
Proven leadership ability with experience managing and developing teams
Ability to manage competing priorities in a fast-paced environment

Nice to have

5–7 years of relevant experience
Bachelor's degree (BA/BS)
Experience with SAP
Experience using PowerPoint
Knowledge of accounting principles, material management, and order management systems

What we offer

Competitive compensation and benefits package
Opportunity to lead a critical function within a global MedTech organization
Collaborative and innovative work environment
Career growth and leadership development opportunities
Exposure to cross-functional teams and strategic initiatives
Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
includes maternal/ paternal leave, adoption, and fostering of a child.
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
Fitness reimbursement of up to $200 annually

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Manager, National Sample Warehouse

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