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T-Mobile Logo T-Mobile · Human Resources

Manager, MyHR

United States, Overland Park Employment contract 91800.00 - 165600.00 USD / Year · Job Posted June 09, 2026
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Job Responsibility

  • Ensures high quality employee issue resolution through rapid response across phone, email, chat, and ticket channels
  • Responsible for auditing customer interactions for quality and accuracy
  • Handles escalations and identifies trending issues
  • People management responsibilities include hiring, onboarding, employee development, performance management, and compensation review and bonus planning for a team of 8–12 myHR Specialists and 1–2 Senior Specialists
  • Proactively and consistently communicates expectations to staff through one-on-ones, real-time coaching and feedback, trainings, team meetings, and other avenues
  • Builds, manages, and reports on team metrics and KPIs
  • Identifies AI and automation opportunities and leads process improvement initiatives
  • Partners cross-functionally with HR Operations, HR Business Partners, and process partners
  • Partners with HR leadership and crisis response teams on natural disaster response and other employee crises
  • Represents employee experience in organizational initiatives for system and process optimization

Requirements

  • Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
  • 4-7 years Experience as an HR Generalist with an emphasis in employee relations and organizational development
  • 2-4 years Previous experience in management in a corporate environment
  • Attention to Detail & Organization
  • Coaching & Performance Management
  • Communication & Facilitation
  • Confidentiality
  • Customer Service & Escalation Management
  • HR Analytics, Reporting & Dashboards
  • HR Case Management & Documentation
  • HR Operations & Employee Consultation
  • People Leadership & Team Development
  • Problem Solving & Operational Excellence
  • Project & Cross-functional Program Management
  • Service Level Management
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

  • 4-7 years Experience as an HR Business Partner
  • Professional in Human Resources (PHR)
  • Senior Professional in Human Resources (SPHR)
  • Certified Payroll Professional (CPP)
  • Audit Processes
  • HR Policy Development
  • Process Design
  • Team Building Techniques

What we offer

  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
  • Corporate Bonus Target: 15%
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