Manager MICE & Wedding Sales - (Bali Based) Job at Marriott Bonvoy (Lombok)

Job Description

Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.

Job Responsibility

Proactively soliciting and managing group/catering-related opportunities
Managing group/catering opportunities not handled by the Event Booking Center
Actively up-selling each business opportunity to maximize revenue
Achieving personal and team related revenue goals
Ensuring business is turned over properly and in a timely fashion for proper service delivery
Driving customer loyalty by delivering service excellence throughout each customer experience
Identifying new group/catering business to achieve personal and property revenue goals
Understanding the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc.
Closing the best opportunities for the property based on market conditions and property needs
Monitoring same day selling procedures to maximize room revenue and control property occupancy
Gaining understanding of the property’s primary target customer and service expectations
Responding to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center
Using negotiating skills and creative selling abilities to close on business and negotiate contracts
Using sales resources and administrative/support staff effectively
Executing and supporting the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Supporting the company’s service and relationship strategy
Servicing customers in order to grow share of the account
Executing and supporting the company’s Customer Service Standards and property’s Brand Standards
Providing excellent customer service consistent with the daily service basics of the brand
Executing exemplary customer service to drive customer satisfaction and loyalty
Partnering with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations
Setting a positive example for guest relations
Interacting with guests to obtain feedback on product quality and service levels
Attending pre- and post-convention meetings to understand group needs
Serving the customer by understanding their needs and recommending the appropriate features and services
Working collaboratively with off-property sales channels
Building and strengthening relationships with existing and new customers
Developing relationships within community to strengthen and expand customer base for group/catering sales opportunities
Managing and developing relationships with key internal and external stakeholders
Providing accurate, complete and effective turnover to Event Management
Utilizing intranet for resources and information
Conducting site inspections
Creating contracts as required
Participating in and practicing daily service basics of the brand

Requirements

High school diploma or GED
2 years experience in the sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
no work experience required

Marriott Bonvoy - All Job Offers

Select Country

Manager MICE & Wedding Sales - (Bali Based)

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Manager MICE & Wedding Sales - (Bali Based)

Associate Event Producer

Product Manager

Country Manager UK

Transport Operator

Tax Accountant - CPA

Head of Sales

Accounts Payable Specialist

Car Delivery Driver

Our AI answers in your language