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Manager MICE & Wedding Sales - (Bali Based)

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Indonesia , Lombok

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.

Job Responsibility:

  • Proactively soliciting and managing group/catering-related opportunities
  • Managing group/catering opportunities not handled by the Event Booking Center
  • Actively up-selling each business opportunity to maximize revenue
  • Achieving personal and team related revenue goals
  • Ensuring business is turned over properly and in a timely fashion for proper service delivery
  • Driving customer loyalty by delivering service excellence throughout each customer experience
  • Identifying new group/catering business to achieve personal and property revenue goals
  • Understanding the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc.
  • Closing the best opportunities for the property based on market conditions and property needs
  • Monitoring same day selling procedures to maximize room revenue and control property occupancy
  • Gaining understanding of the property’s primary target customer and service expectations
  • Responding to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center
  • Using negotiating skills and creative selling abilities to close on business and negotiate contracts
  • Using sales resources and administrative/support staff effectively
  • Executing and supporting the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
  • Supporting the company’s service and relationship strategy
  • Servicing customers in order to grow share of the account
  • Executing and supporting the company’s Customer Service Standards and property’s Brand Standards
  • Providing excellent customer service consistent with the daily service basics of the brand
  • Executing exemplary customer service to drive customer satisfaction and loyalty
  • Partnering with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations
  • Setting a positive example for guest relations
  • Interacting with guests to obtain feedback on product quality and service levels
  • Attending pre- and post-convention meetings to understand group needs
  • Serving the customer by understanding their needs and recommending the appropriate features and services
  • Working collaboratively with off-property sales channels
  • Building and strengthening relationships with existing and new customers
  • Developing relationships within community to strengthen and expand customer base for group/catering sales opportunities
  • Managing and developing relationships with key internal and external stakeholders
  • Providing accurate, complete and effective turnover to Event Management
  • Utilizing intranet for resources and information
  • Conducting site inspections
  • Creating contracts as required
  • Participating in and practicing daily service basics of the brand

Requirements:

  • High school diploma or GED
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • no work experience required

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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