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Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.
Job Responsibility:
Manages technology needs within budget targets
Assists and/or provides input to IT Leadership for CAPEX and department operating budgets
Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs)
Places equipment orders
Conducts periodic inventories of applications and hardware
Confirms that technology assets are secured
Complies with technology-related vendor contracts
Builds and sustains relationships with customers
Writes and presents proposals, analyses, project plans, cost models
Provides customer service
Responds to inquiries from customers/vendors/peer group
Provides detailed status reports
Ensures client technology needs are met
Assists in disaster recovery and business continuity
Provides technical guidance
Escalates support for all Marriott approved technology solutions
Provides escalation and guidance to property pertaining to guest & associate internet access requirements
Escalates problems
Images desktops, installs new software applications, applies patches, maps drives
Moves/adds/changes PCs/peripherals
Performs routine desktop backup
Provides end-user support
Confirms technology security and technology compliance measures
Supports unit infrastructure
Assists in creating and maintaining secure server environment
Performs server backups and routine preventative maintenance
Provides project support for corporate, regional and property initiatives
Requirements:
College degree or equivalent work experience
Possess 2-4 years experience in like Information Technology position
Previous experience in Marriott IT
System-related professional certifications desired
Proficiency in written and oral communication skills in the Spanish, & English language required