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Manager - Market IT

Mexico · Job Posted March 19, 2026
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Job Description

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

Job Responsibility

  • Assists and/or provides input to IT Leadership for CAPEX and department operating budgets
  • Confirms area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs)
  • Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks
  • Conducts periodic inventories of applications and hardware
  • Confirms that technology assets are secured
  • Complies with technology-related vendor contracts
  • Writes and presents proposals, analyses, project plans, cost models
  • Provides customer service
  • Responds to inquiries from customers/vendors/peer group
  • Provides detailed status reports as requested
  • Assists in disaster recovery and business continuity as it relates to technology
  • Provides technical guidance
  • Escalates support for all Marriott approved technology solutions & Request Center Processes
  • Provides escalation and guidance to property pertaining to guest & associate internet access requirements
  • Escalates problems as appropriate
  • Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network
  • Moves/adds/changes PCs/peripherals
  • migrating data when necessary
  • Performs routine desktop backup as scheduled or directed
  • Provides end-user support
  • Confirms technology security and technology compliance measures are in place
  • Supports unit infrastructure (servers, switches, router, APs etc.)
  • Assists in creating and maintaining secure server environment
  • Performs server backups and routine preventative maintenance
  • Provides project support for corporate, regional and property initiatives

Requirements

  • College degree or equivalent work experience
  • Possess 2-4 years’ experience in like Information Technology position
  • Previous experience in Marriott IT
  • System-related professional certifications desired
  • Proficiency in written and oral communication skills in the Spanish, & English language required

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