Manager, Market Delivery & Technology Account Management

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Market Delivery Northern Europe is part of Global Customer Delivery & Care and plays a key role within the Mastercard Europe organisation. This role sits at the intersection of customer, technology, and delivery. The manager, Market Delivery & Technology Account Management, is responsible for onboarding, implementation, and ongoing technology partnership with Mastercard customers. Acting as a trusted advisor and delivery owner, the role ensures that Mastercard solutions are successfully deployed, optimised, and supported throughout the customer lifecycle. You will be responsible for bringing complex projects live and successfully resolving operational and processing issues of varying complexity to the customer’s satisfaction. This role is pivotal in developing and sustaining strong technology partnerships to support business growth and enhance customer satisfaction. This role requires a blend of technical expertise, business acumen, and leadership skills to identify opportunities, guide complex projects, and ensure seamless service delivery.