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As the Luxe Market Manager Field Manager for NAMER and LATAM, you will lead the team of on-the-ground market experts responsible for growing Airbnb Luxe’s supply across North America, Latin America, and the Caribbean. You will set the strategy, coach the team, and own the results — ensuring Airbnb Luxe continues to expand its portfolio of extraordinary homes while maintaining the quality standards that define the tier. This role sits at the intersection of people leadership, commercial strategy, and luxury market expertise. You’ll guide a team of Luxe Market Managers through the full supply lifecycle — from prospecting and acquisition to host account management and portfolio optimization — while serving as the senior regional voice for Luxe internally and externally. You are equally comfortable shaping a regional growth strategy, coaching a team member through a complex host negotiation, and rolling up your sleeves to solve the challenges that come with operating across a vast, diverse, and fast-evolving region.
Job Responsibility:
Lead the team of on-the-ground market experts responsible for growing Airbnb Luxe’s supply across North America, Latin America, and the Caribbean
Set the strategy, coach the team, and own the results — ensuring Airbnb Luxe continues to expand its portfolio of extraordinary homes while maintaining the quality standards that define the tier
Guide a team of Luxe Market Managers through the full supply lifecycle — from prospecting and acquisition to host account management and portfolio optimization
Serve as the senior regional voice for Luxe internally and externally
Own the end-to-end supply strategy for NAMER and LATAM, setting priorities across acquisition, host quality, and portfolio optimization
Guide territory-level strategies, directing teams to tailor their approach based on market maturity, host segmentation, and the competitive landscape
Design and scale acquisition programs that bring exceptional new homes into the Luxe portfolio — including through direct outreach, luxury real estate partnerships, and property manager relationships
Identify untapped markets and supply opportunities across the region — from established luxury destinations in the US to emerging markets across Latin America and the Caribbean
Champion the Luxe brand and quality standards across the region, ensuring every home in the portfolio delivers an experience that meets the expectations of Airbnb’s most discerning guests
Support your team in building and maintaining relationships with high-end hosts, estate managers, and luxury property management companies
Serve as a senior escalation point for complex host relationships and cross-functional issues, ensuring resolution without compromising host trust or portfolio quality
Own regional business performance, ensuring markets meet supply, revenue, and quality KPIs
Partner with Luxe leadership, Guest Services, Content & Quality, Marketing, RevOps, Policy, and Product to launch initiatives that strengthen host performance and accelerate supply growth
Cascade market insights and host feedback to internal stakeholders to influence product and policy decisions
Share playbooks and proven strategies across the global Luxe team to fuel broader growth
Requirements:
10+ years of experience in sales, business development, luxury hospitality, or marketplace management, with 4+ years leading and scaling field-based teams
Deep knowledge of the NAMER and/or LATAM luxury travel and real estate landscape, with a demonstrated ability to drive local growth across diverse and complex markets
Proven track record of meeting or exceeding supply acquisition and revenue targets through a team, in a fast-paced, metrics-driven environment
Experience building and managing high-value partnerships with luxury real estate professionals, property managers, or estate operators
Familiarity with CRM tools and performance dashboards, with the ability to maintain pipeline rigor and drive data-informed decisions across your team
A bold, compassionate leader with a strong bias for action and a proven ability to develop, coach, and empower high-performing teams
Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry
Analytical and strategic thinker who uses data and market insights to shape portfolio strategies across diverse and evolving markets
Sharp market instincts — you can quickly assess a territory, identify emerging opportunities, and translate that into strategy your team can execute
Exceptional written and verbal communication skills
able to craft compelling narratives for internal stakeholders and senior host audiences alike
Highly organized and adept at managing multiple markets, priorities, and stakeholder relationships simultaneously
English proficiency required
Spanish proficiency strongly preferred
Requires the ability to travel up to 50% of the year across NAMER and LATAM markets and for team offsites