Manager - Loss Prevention

• Assists in the development and implementation of emergency procedures
• Recommends follow-up action for security breaches
• Conducts investigation of all losses of property assets and refers to proper management for disposition
• Deploys security staff to effectively monitor and protect property assets
• Complies with all Corporate Security safety and security management guidelines and procedures
• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service
• Conducts periodic patrols of entire property and parking areas
• Recognizes success across areas of responsibility
• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices
• Implements action plans to monitor and control risk
• Keeps abreast of local criminal activity as it may impact property
• Maintains required reports and documentation regarding patrols of property and parking areas
• Inspects all security equipment and ensures it is fully functioning
• Provides means for obtaining necessary medical attention on a timely basis
• Conducts hourly employee performance appraisals according to Standard Operating Procedures
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
• Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
• Maintains first aid and CPR certifications required for Security officers
• Implements local authority requirement for security and safety
• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers
• Celebrates successes by publicly recognizing the contributions of team members
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
• Utilizes interpersonal and communication skills to lead, influence, and encourage others
• advocates sound financial/business decision making
• demonstrates honesty/integrity
• leads by example
• Solicits employee feedback, utilizes an 'open door' policy and reviews employee satisfaction results to identify and address employee problems or concerns
• Encourages and builds mutual trust, respect, and cooperation among team members
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients
• Serves as a role model to demonstrate appropriate behaviors
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
• Empowers employees to provide excellent customer service
• Meets quality standards and customer expectations on a daily basis
• Provides services that are above and beyond for customer satisfaction and retention
• Assists in minimizing cost of accident claims through aggressive claims management
• Brings issues to the attention of Human Resources as necessary
• Strives to improve service performance
• Administers property policies fairly and consistently
• Analyzes information and evaluates results to choose the best solution and solve problems
• Develops and maintains a working relationship with local law enforcement authorities
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Provides guidance in setting health and safety policies and standards
• Coordinates with Event Sales for VIP escort and media control for large events

• Bachelor’s degree in security management, Criminal Justice, Business Administration, or related field
• Minimum 3-4 years’ leadership experience in security/loss prevention, preferably within hospitality or luxury hotels
• Experience with international hotel brands will be an added advantage

Experience with international hotel brands