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The organization has transformed the historically negative experience of having acne into something joyful, relatable, and expressive. As the first complexion brand to combine efficacy and optimism, it has created a category of its own: effective, playful skincare that makes people feel good. It takes skincare concerns once thought of as flaws and turns them into opportunities for self-expression—because it’s all just skin. From colorful hydrocolloid pimple patches to limited-edition collaborations with fan-favorite characters and fashion brands, the organization lives at the intersection of beauty, culture, and community. Alongside award-winning patches, it now offers salicylic acid skincare, pore strips, and lip balm. Many products were born from years of customer demand, reflecting its ability to grow across categories while staying true to its identity. This is a positively uplifting place where everyone is safe and accepted exactly as they are. The organization supports causes and actively works to help build a more supportive universe. That same philosophy guides how it cares for skin: it doesn’t identify imperfections—it nurtures what’s there. The team is a growing group of passionate, empathetic, creative people who are eager to learn. There is a commitment to a sustained focus on diversity, equity, anti-racism, and inclusion.
Job Responsibility:
Serve as the primary point of contact and relationship manager for distribution center (DC) partners, focusing on outbound logistics (shipping to retailers)
Ensure on-time order fulfillment for all trade partner and sales channel accounts under role scope, delivering best in class service for all trade partners
Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs
Travel to attend physical inventory counts at DCs to ensure the count is executed according to the procedure twice per year
Develop and maintain SOPs (Standard Operating Procedures), vendor guidelines, routing guides, and all other reference/training documents
Support the further development of operations & logistics best practices, tools, and processes across outbound flows to optimize efficiency and department performance
Analyze and model scenarios to optimize the operational engine, helping to further develop, measure, and meet KPIs and goals, including chargeback analysis and claims management for all retail partners
Drive continuous improvements to the 3PL warehouse fulfillment processes to decrease costs, increase fulfillment turnaround time, and ensure on-time delivery in full
Support and/or lead department projects as needed to support business activity
Participate in User Acceptance Training (UAT) for systems’ updates or add-ons
Develop an understanding of inbound logistics and provide backup/secondary support as needed
Manage retailer chargebacks by reviewing dispute claims, identifying root causes, and coordinating with internal teams to resolve discrepancies
Analyze transaction data and shipping records to validate claims, reduce financial losses, and improve compliance with retailer requirements
Implement process improvements and maintain detailed documentation to prevent recurring issues and strengthen vendor relationships
Requirements:
5+ years of experience working in supply chain, logistics, and/or operations within the CPG space across both DTC/ecommerce and brick and mortar retailers
Strong 3PL warehouse/distribution center experience and B2B order management experience
Thorough understanding of supply chain operational concepts around production planning, purchasing, inventory control, freight logistics, 3PL warehouse operations, and shipping/receiving
Demonstrable knowledge of warehouse management systems, ERP systems, system error troubleshooting, and advanced Excel capabilities
Data-driven with strong quantitative skills and ability to evaluate financial and business indicators and translate data into actionable steps to drive business decisions
Ability to work independently and own workstreams, with examples of identifying and solving crucial problems, taking action quickly
Proven track record of successfully working within a fast-paced, ever-changing, collaborative, start-up environment both independently and cross-functionally, as well as balancing long-term business goals with short-term needs
Ability to travel up to 20% for physical inventory, team offsites, and special projects
What we offer:
Access to high-quality health care options
Access to a 401k with 5% employer match eligibility