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The Localization team at Airbnb is looking for an experienced Manager, Localization in either Brazil or Mexico. You will be leading a team of Localization Managers. Localization Managers serve as the linguistic and cultural expert in collaborating with local teams to drive business growth - adapting and developing products and services that meet local needs. You are the guardians of Airbnb’s tone, style, and voice, and the enforcers of quality and excellence in their languages.
Job Responsibility:
Lead and motivate a team of Localization Managers, including team building, performance management, talent development, change management
Provide linguistic and cultural expertise in developing strategy to drive international growth, collaborating with both central and local teams
Provide linguistic and cultural consultancy, localization advocacy, and influence other teams in order to deliver the best possible user experience
Proactively engage with stakeholders in the market for cultural insights and influence product changes
Understand challenges in the localization process and lead language quality improvement initiatives at the language and team level
Take ownership of the strategy to help achieve excellence in translation quality across all platforms
Partner with translation and QA vendors to monitor and improve quality output of Mexican Spanish and Brazilian Portuguese
Coordinate language feedback from both users and Airbnb employees
Develop and maintain linguistic and cultural standards and guidelines
Help with copywriting for content marketing initiatives
Proactively engage with internal and regional stakeholders to drive regional product initiatives
Understand and actively research the needs of Airbnb international users
Partner closely with the Language Lead to train vendor resources for optimized linguistic output
Work with Localization Program Managers and Linguistic QA Managers to ensure we ship top quality products internationally
Requirements:
8+ years of experience managing language quality and localization programs at a strategic level
1+ years of direct people management experience
experience managing international direct reports a plus
Fluency in English and native knowledge of either Spanish or Portuguese is a must
Proven experience in translation, localization and language quality management
Time management skills, ability to multitask, highly organized
Ability to show initiative and work independently, and drive initiatives at a strategic level
Passion for translations and languages
Experience using online translation software
Excellent presentation and communication skills
Experience in project/program management, partner/stakeholder management, with experience working across cross-functional teams and time-zones
Ability to manage multiple and diverse stakeholders across businesses and leadership levels with excellent communication/presentation skills
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