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Lead lifecycle automation, segmentation, and experimentation for Disney+ Japan to drive ongoing engagement, reduce churn, and support business-critical KPIs (including win-back, upgrade/plan mix, and retention). Set the strategic direction for lifecycle campaigns in partnership with Japan Growth, Brand Marketing, Content Programming, Creative, Legal, Analytics, and International Product Marketing teams. Deliver innovative, data-driven campaigns that promote Disney+ content and move measurable KPIs. Oversee planning, execution, and optimization across owned channels (email, push, in-app), ensuring operational excellence (localization, QA, legal compliance) and clear, measurable impact on retention and engagement. This role reports to the Japan Growth Director and is responsible for managing and developing the lifecycle team, while collaborating across multiple stakeholder groups and contributing Japan learnings to regional initiatives.
Job Responsibility:
Lead lifecycle automation, segmentation, and experimentation for Disney+ Japan to drive ongoing engagement, reduce churn, and support business-critical KPIs
Set the strategic direction for lifecycle campaigns in partnership with Japan Growth, Brand Marketing, Content Programming, Creative, Legal, Analytics, and International Product Marketing teams
Oversee planning, execution, and optimization across owned channels (email, push, in-app), ensuring operational excellence (localization, QA, legal compliance) and clear, measurable impact on retention and engagement
Lifecycle calendar ownership: Build and manage the lifecycle content calendar for Japan
identify key drivers of viewership and engagement across owned channels
coordinate win-back and prospecting activities
Campaign delivery: Lead end-to-end execution with internal teams and external partners/vendors
uphold high standards for QA, localization, legal approvals, and on-time delivery
Cross-functional collaboration: Work closely with Brand Marketing, Content Programming, Creative, Legal, Analytics, other APAC lifecycle leads, and global operations to execute cohesively and share learnings
Data & experimentation: Define hypotheses, design and run controlled tests (including holdouts) to drive upsell, incremental reconnects, engagement lift, and churn reduction
Measurement & insights: Co-define success metrics and measurement plans
structure campaigns for learnings
interpret results to surface opportunities
communicate insights clearly to stakeholders
Perks & loyalty: Explore, design, and test perks/loyalty mechanics that can move retention, engagement, and ARPU-adjacent metrics
scale what works
Regional contribution: Feed Japan insights into APAC-wide experiments and adopt regional best practices
help shape the shared learning agenda
Team leadership: Set clear priorities and outcomes
coach, empower, and grow team members
foster a collaborative culture that balances creativity with rigorous, data-driven decision-making
Requirements:
5+ years in lifecycle/CRM/retention or related marketing roles (subscription or streaming a plus)
Experience with ESP/CRM and marketing tech (e.g., Braze, Salesforce MC, Marketo, Adobe) is a plus
Proven track record using data and experimentation to improve customer experience and deliver business outcomes
Native-level Japanese and business-level English
Degree in Business, Marketing, Economics, or related field preferred but not required
Nice to have:
Experience with ESP/CRM and marketing tech (e.g., Braze, Salesforce MC, Marketo, Adobe) is a plus
Degree in Business, Marketing, Economics, or related field preferred but not required
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