Manager, Learning & Knowledge Management

As the Manager of Learning & Knowledge Management at Replit, you’ll build and lead the function that enables the Support organization to develop the expertise, readiness, and operational knowledge required to deliver world-class customer support. You’ll ensure Support teams across FTEs and vendors ramp quickly, adapt to rapid product evolution, and confidently support customers across every surface of the platform. You’ll operate as both a builder and people leader. Early on, you’ll directly design onboarding, release enablement, and continuing education programs while establishing the knowledge strategy and systems that scale with the Support organization. As the function grows, you’ll hire and develop a team responsible for learning, enablement, and knowledge quality across Support. You’ll work cross-functionally with Support, Product, Engineering, and Operations to embed knowledge and learning directly into Support workflows and ensure Support insights continuously improve product and customer experience.