Manager, Learning & Development

• Sets goals and objectives for team members for achievement of operational results
• Supervises support and/or professional level colleagues
• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Manages University content for ConnectWise suite of products in accordance with organizational policies and goals
• Assures that all courseware (how to videos, courses, blueprints, recorded webinars, etc.) are updated to support product releases
• Oversees all operational aspects of LMS
• Ensures all necessary internal process documentation is organized and functional for corresponding colleagues
• Supervises, onboards, and develops training for the University team and establishes career growth opportunities
• Ensures that University eLearning materials are aligned to company strategies and initiatives
• Ensures the continued use of appropriate technology to create and maintain effective, timely end-user instructional content for partners and colleagues
• Participates in occasional content definition and creation of partner-facing training
• Assists other departments with defining and creating eLearning content and materials for partners or colleagues
• Ensures that web-content meets established guidelines and organizational goal.

• Ability to manage projects and processes independently with limited supervision.
• Exceptional leadership and customer service skills
• Willingness to work in a team environment
• Strong organizational skills to give the team direction
• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
• Excellent presentation and communication skills
• Ability to interact positively and openly with peers, subordinates, upper-management, and external business contacts
• Ability to translate market requirements and business objectives into changes in online content
• Strong project management, leadership, and team building skill
• Basic knowledge of CSS/HTML
• Understanding of search, SEO, and designing with web standards
• Strong analytical and problem-solving skills
• Ability to resolve, or coordinate the resolution, of complex problems in a flexible and logical manner
• Knowledge of learning and development best practices and instructional learning methodologies
• Strong knowledge and skills in graphic and multimedia design, production, and content authoring tools like Photoshop, Illustrator, Premier Pro, or Articulate
• Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment.
• Bachelor’s degree in related field or equivalent business experience
• 4+ years of relevant experience
• 2+ years of managerial experience.
• Experience using CMS, Documentation Management System, LMS, and/or responsive web design
• Experience with learning technologies like Articulate, Captivate, Camtasia, or Lectora

Master’s degree in related field