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Specializes in performance development and learning delivery of brand and service-related topics to support the hotels in a designated region. Plans and executes key learning delivery and leadership development activities. Facilitates and/or delivers specified on-property training, including core required training and brand training for hourly associates, supervisors and leaders. Is the subject matter expert on brand and leadership development tools and resources, educating all leaders in their resources and assisting in their development as requested/appropriate. Monitors compliance of all required training, including training programs for new hires, brand training initiatives, and working directly with HR and Operations Leaders to drive compliance for all required training. Verifies programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives.
Job Responsibility:
Specializes in performance development and learning delivery of brand and service-related topics to support the hotels in a designated region
Plans and executes key learning delivery and leadership development activities
Facilitates and/or delivers specified on-property training, including core required training and brand training for hourly associates, supervisors and leaders
Is the subject matter expert on brand and leadership development tools and resources, educating all leaders in their resources and assisting in their development as requested/appropriate
Monitors compliance of all required training, including training programs for new hires, brand training initiatives, and working directly with HR and Operations Leaders to drive compliance for all required training
Verifies programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives
Acts as a subject matter expert for the Leadership Learning Guide and other leadership related tools/resources
educates all end users and assists with Performance Development Plans as appropriate
Assists HR Leaders in driving Management Development & Readiness Process (MDRP) activities for the region
Plays an active role in Voyager programs to verify new leaders are fully engaged with the program, receive proper coaching and required training
Engages in property-related problem resolution and performance issue management
Consults with hotel and department leaders to understand the challenges and deliver learning solutions against those challenges
Communicates clearly and effectively with stakeholders to promote learning and verify stakeholders are aligned with learning priorities
Partners with General Managers, HR Leaders and Operations Leaders to confirm learning is focused on goal accomplishment and ultimately balanced scorecard improvement
Keeps all stakeholders aligned with learning objectives and learning delivery across the supported hotels
Requirements:
High school diploma or GED
2 years’ experience in hotel operations or a related professional area
4-year degree from an accredited university in Human Resources, Business Administration, or related major (Preferred)
Prior work experience in hotel-based hourly Generalist role or Human Resources Manager role (Preferred)
Prior work experience in hotel operations leadership role (Preferred)
Multi-lingual experience (Preferred)
TC2 Certified (Marriott) or adult learning/platform skills certification (external) (Preferred)
Nice to have:
4-year degree from an accredited university in Human Resources, Business Administration, or related major
Prior work experience in hotel-based hourly Generalist role or Human Resources Manager role
Prior work experience in hotel operations leadership role
Multi-lingual experience
TC2 Certified (Marriott) or adult learning/platform skills certification (external)