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Specializes in performance development and learning delivery of brand and service-related topics to support the hotels in a designated region. Plans and executes key learning delivery and leadership development activities. Facilitates and/or delivers specified on-property training, including core required training and brand training for hourly associates, supervisors and leaders. Is the subject matter expert on brand and leadership development tools and resources, educating all leaders in their resources and assisting in their development as requested/appropriate. Monitors compliance of all required training, including training programs for new hires, brand training initiatives, and working directly with HR and Operations Leaders to drive compliance for all required training. Verifies programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives.
Job Responsibility:
Specializes in performance development and learning delivery of brand and service-related topics to support the hotels in a designated region
Plans and executes key learning delivery and leadership development activities
Facilitates and/or delivers specified on-property training, including core required training and brand training for hourly associates, supervisors and leaders
Is the subject matter expert on brand and leadership development tools and resources, educating all leaders in their resources and assisting in their development as requested/appropriate
Monitors compliance of all required training, including training programs for new hires, brand training initiatives, and working directly with HR and Operations Leaders to drive compliance for all required training
Verifies programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives
Requirements:
High school diploma or GED
2 years’ experience in hotel operations or a related professional area
4-year degree from an accredited university in Human Resources, Business Administration, or related major (preferred)
Prior work experience in hotel-based hourly Generalist role or Human Resources Manager role (preferred)
Prior work experience in hotel operations leadership role (preferred)
Multi-lingual experience (preferred)
TC2 Certified (Marriott) or adult learning/platform skills certification (external) (preferred)
Nice to have:
Multi-lingual experience
TC2 Certified (Marriott) or adult learning/platform skills certification (external)