This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Manager, Learning & Development (L&D) Operations drives the deployment and adoption of the Power of M initiative across Greater China’s managed and franchised hotels. The role serves as the bridge between global strategy and regional execution to ensure hotels and teams receive the right learning resources and are fully equipped with the knowledge and skills needed to successfully adopt new systems. This position also provides regional L&D support for Hong Kong, Macau, Taiwan, and Hainan (HMTH), partnering closely with property L&D leaders, and above property teams to drive consistent learning execution and capability development.
Job Responsibility:
Orchestrates end‑to‑end learning readiness for cutover stages
Partner with Learning Technology to identify and mitigate risks related to learning assignments
Facilitate workshops, webinars, and office hours to drive readiness and completion of learning-related activities deployment phases
Tracks learner progress and readiness requirements, reporting on milestones to maintain deployment momentum
Participate in relevant Power of M learning meetings and translate key action items into Greater China execution plans
Ensure all activities are sequenced in lockstep with deployment milestones
Identify Greater China–specific learning needs and develop appropriate solutions
Oversee the integration of Power of M learning content into existing curricula
Engage subject matter experts and continent teams for content and curriculum reviews
Collaborate with Business Transformation Office, deployment teams, and End User Councils on learning strategies and change communications
Builds alignment across global, continent, and regional stakeholders to coordinate workstreams and amplify program communications
Maintain strong partnerships with GC Learning and deployment teams to support wave cutovers
Tracks learning readiness and adoption metrics, converting insights into timely, actionable interventions
Assesses learning effectiveness, identifies improvement opportunities across communities, and provides leadership with insights via dashboards and reports
Onboards and partners with property level L&D leaders to ensure consistent on property training delivery
Provide regular updates to the Senior Director of HR and support annual talent program nominations
Deliver regional L&D programs in English and Cantonese while supporting continent-wide initiatives
Engage and maintain regular connection with property L&D leaders
Requirements:
Bachelor's degree in Business, Human Resources, Learning & Development, or a related field
5+ years of experience in project management, change deployment, or L&D roles
Experience managing large-scale learning deployments or regional training programs