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Boston Pizza Logo Boston Pizza · IT - Administration

Manager, Learning And Development

Canada, Richmond Employment contract 64200.00 - 72000.00 USD / Year · Job Posted June 28, 2026
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Job Description

Looking for an opportunity to make a real impact? We’re currently recruiting for a Manager, Learning and Development to join our amazing team of talented employees. This role will support our Canadian markets, so we are seeking a candidate based in Canada. Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. We hope you’ll consider joining us!

Job Responsibility

  • Develop, design, implement and maintain training programs and resources that support restaurant operations, including instructor led, virtual and self-directed learning. This includes participant guides, facilitator guides, videos, job aids and other learning materials.
  • Manage and support Boston Pizza's Learning Management System, including course administration, learning paths, reporting, user management, content maintenance, system enhancements and ongoing support for restaurant users.
  • Lead or support cross functional learning and development initiatives, including onboarding, staff & manager training, restaurant initiatives and system wide rollouts. Evaluate program effectiveness through field feedback, operational insights, learner data and industry best practices to drive continuous improvement.
  • Serve as a key contact for learning and development inquiries by managing support platforms and inboxes, providing timely guidance, issue resolution and escalation to ensure alignment across teams.

Requirements

  • You have a post-secondary degree or diploma, preferably in Learning & Development, Adult Education, Business Administration, Human Resources, Hospitality or a related field.
  • You have 2–4 years of experience in learning & development, training, operations, or a related role.
  • You have experience supporting program execution, developing training or communication materials, and coordinating projects or initiatives.
  • You may have experience in restaurant or hospitality operations, or familiarity with franchise environments, field support structures, or multi‑location training.
  • You are proficient in Microsoft Office Suite (Excel, PowerPoint, Teams).
  • You may have experience with creative tools (e.g., Adobe Creative Cloud) and a background in graphic design or content creation.
  • You are familiar with learning management systems, communication tools, and system-based workflows.
  • You are comfortable learning and applying emerging tools, including AI supported content creation, video creation, image editing, translation support, and process automation. (e.g., video editing tools, written content tools, etc.)
  • You have strong written and verbal communication skills, with the ability to create clear, engaging training and communication materials.
  • You are highly organized with the ability to manage multiple priorities, coordinate projects, and support execution in a fast-paced environment.
  • You have strong relationship-building skills with the ability to work cross-functionally and support/facilitate meetings, presentations, and training sessions.
  • You are self-motivated, adaptable, and able to thrive in a fast-paced environment.
  • You work well independently and collaboratively, with a proactive and responsive approach to supporting others.
  • You are curious and detail-oriented, with the ability to turn insights into practical improvements.
  • You are willing and able to travel, including supporting in-market (on-site) activities and training.

What we offer

  • We offer a flexible working environment that embraces both in-person and remote work
  • We have amazing employee programs and benefits
  • We’re always looking to promote internal talent
  • We have a tight-knit team to support you every step of the way
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