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The Manager Lean/Six Sigma Black Belt is accountable for leading enterprise-level performance improvement initiatives that deliver sustained improvements in quality, experience, access, cost, and workforce effectiveness. This role manages and develops improvement professionals while partnering with executive, physician, and operational leaders to embed Lean management systems, build improvement capability, and ensure accountability for results aligned to CHRISTUS Health strategic priorities.
Job Responsibility
Leads, coaches, and mentors Lean Transformation team members to ensure quality deliverables, sets clear direction, strategic and problem solving execution throughout projects
Leads 2-4 concurrent enterprise level project portfolios targeting significant system change while assisting team of project leaders
Creates a productive and engaging environment for associates, ensuring discussions are structured, focused, and lead to actionable outcomes
Manage and coordinate Lean projects, workshops, Rapid Improvement Events (RIE), Kaizens that result in sustained improvements beyond 6-12 months
Presents across all levels of the organization in a strong and compelling manner to lead key stakeholders
sets expectations to ensure they are informed of project progress and outcomes
Transforms root cause analysis into actionable items that drive improvement throughout the organization, with a demonstrated impact on quality, safety, access, cost, or experience
Oversees key performance indicators and quality metrics to all levels of management and leadership and bridge gaps between current and future state on process improvement efforts
Develops trusting and positive relationships with all customers, associates, executives, physicians, vendors, and visitors
Facilitates difficult conversations regarding trade-offs, capacity, and accountability
Oversees a team throughout operational improvement activities with associates in a healthcare setting
develops team in both technical and leadership ensuring consistent capability growth
Accountable for performance management, development, and succession planning for Lean Transformation team members
Provides advanced Lean/Six Sigma and other appropriate improvement tools and training as needed to project team members and other identified stakeholders
Independently prepares detailed and standardized project management plans and graphical data reports to track performance assuring timely completion and achievement of stated goals
Serves as subject-matter expert for the organization in Lean/Six Sigma projects
Transitions from 'doing improvement' to 'leading improvement through others'
Assumes other duties at the discretion of the Director, which may include chairing committees, and assisting with the development of new PI services, training, and program elements
Requirements
Bachelor's degree in Industrial Engineering, Healthcare Administration, Business Administration or a related field of study from an accredited college or university required
Master's degree in a related field preferred
Expert with Lean-Six Sigma tools and methodologies
Ability to work full-time in a hospital, clinic, or office environment required
5 years experience of progressive leadership experience, ideally in a healthcare setting, preferred
Must have a minimum of 3 years serving in a Black Belt PI role providing verifiable evidence of at least 4 Black Belt level projects that yielded significant sustained improvements. Equivalent experience considered
Exceptional written and oral communication skills with the ability to filter and distill relevant information to the appropriate audience
Display fully evolved project management and change management skills with an emphasis on communication and building relationships across multiple large-scale projects throughout their life cycle
Must be proficient with Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Visio and Access
Must be familiar with and/or have working knowledge of statistical software such as QI Macros, Minitab, etc.
Lean Black Belt, Six Sigma Black Belt, or Lean-Six Sigma Black Belt required
Nice to have
Master's degree in a related field
5 years experience of progressive leadership experience, ideally in a healthcare setting