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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Manager - Laundry

United States, St. Thomas · Job Posted July 13, 2026
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Job Description

Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.

Job Responsibility

  • Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Supervising and managing employees
  • Communicating the importance of safety procedures
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
  • Ensures consistent workflow to minimize peaks and valleys in production
  • Brings issues to the attention of the department manager and Human Resources as necessary
  • Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures
  • Ordering and managing necessary supplies
  • Orders cleaning supplies and uniforms within budget
  • Understands the impact of department’s operations on the overall hotel financial goals and objectives
  • Participates in the management of department’s controllable expenses
  • Works effectively with the Engineering department on Laundry equipment maintenance needs
  • Participates in departmental meetings
  • Operates all department equipment as necessary and reports malfunctions
  • Develops, maintains and uses effective back-up plans for breakdowns
  • Evaluates and implements new techniques, supplies and equipment
  • Ensuring and maintaining the productivity level of employees
  • Utilizing interpersonal and communication skills to lead, influence, and encourage others
  • Encouraging and building mutual trust, respect, and cooperation among team members
  • Establishes and maintains open, collaborative relationships with employees
  • Providing services that are above and beyond for customer satisfaction and retention
  • Improving service by communicating and assisting individuals to understand guest needs
  • Sets a positive example for guest relations
  • Empowers employees to provide excellent customer service
  • Ensuring employee success and event success recognitions are taking place in all shifts
  • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others
  • Recruiting, interviewing, selecting, hiring, and promoting employees
  • Supervises staffing levels
  • Effectively schedules employees to business demands and tracks employee time and attendance
  • Solicits employee feedback
  • Manages employee progressive discipline procedures
  • Manages the employee performance appraisal process
  • Ensures hotel policies are administered fairly and consistently
  • Celebrates successes and publicly recognizes the contributions of team members

Requirements

  • High school diploma or GED
  • 2 years experience in the laundry, housekeeping, or related professional area.
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