Manager, Lab Data Center Operations

• Lead and Develop Talent: Manage, coach, and develop a geographically distributed team
• set clear expectations, drive accountability, and support a high-performance culture
• Execute Operational Excellence: Implement and enforce standardized processes, procedures, and performance metrics to ensure consistency and efficiency across all locations
• Deliver Results: Monitor and manage key performance indicators (KPIs), service levels, and operational goals
• take ownership for team performance and outcomes
• Manage Multi-Site Operations: Oversee day-to-day operations across multiple data center locations, ensuring alignment to standards and consistent execution
• Infrastructure Oversight: Provide operational oversight of data center infrastructure including power, electrical systems, cooling, and network hardware to ensure reliability and performance
• Incident and Problem Management: Manage escalations, support root cause analysis (RCA), and drive resolution of operational issues
• Continuous Improvement: Identify and implement process and operational improvements to increase efficiency and effectiveness
• Cross-Functional Collaboration: Partner with engineering, network, and infrastructure teams to support system readiness and operational needs
• Customer Focus: Deliver responsive, high-quality support to internal stakeholders with a strong sense of urgency and accountability
• Workforce & Resource Planning: Manage staffing plans, shift coverage, and resource allocation to support 24x7 operations
• Budget & Cost Awareness: Support budget management, track expenses, and identify and drive opportunities for cost efficiency
• Ensure Compliance & Standards: Maintain adherence to operational, safety, and organizational standards across all locations

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
• 2–4+ years of experience in data center operations or critical infrastructure environments
• 2–4+ years of leadership experience managing teams in multi-site, 24x7 environments
• Experience driving operational improvements, process standardization, and efficiency initiatives
• Experience leading distributed teams and managing remote operations
• At least 18 years of age
• Legally authorized to work in the United States

Experience leading distributed teams and managing remote operations

• medical insurance
• dental insurance
• vision insurance
• flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off
• paid holidays
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• annual bonus
• mobile service & home internet discounts
• pet insurance
• commuter and transit programs