Manager Knowledge Management

As with all members of the Citi team, the Learning Experience Design (LXD) Capability Manager is responsible for bringing our firm’s Leadership Principles to life every day. At Citi, We Take Ownership and challenge one another to a higher standard in everything we do. We Deliver with Pride, striving for client excellence, controls excellence, and operational excellence. And we recognize We Succeed Together by valuing and learning from different perspectives to surpass stakeholder expectations. The LXD Capability Manager is a responsible for a team of Instructional Designers and Knowledge Management writers in the LXD arm of the US Personal Banking (USPB) Learning organization. This individual will report directly to the head of Learning Experience Design (LXD) and will be primarily responsible for equipping their team members with the skills, knowledge, and tools to deliver functional excellence for Citi’s US Personal Banking organization. A successful USPB Learning LXD Capability Manager is a strategic, servant leader who inspires and motivates others. They are authentic, self-aware, highly collaborative, and foster a culture that rewards being courageous, enables risk taking, and cultivates trust and psychological safety. They embrace the USPB Learning team’s mission of elevating USPB’s capability and performance and. They promote an Agile mindset, making personal growth and development a priority for both themselves and their teams.