Manager - Knowledge Management, Learning & Knowledge

We are seeking an experienced Knowledge Manager to join our team. Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to help our agents solve problems for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions. It’s an exciting time to join our team. We’re on a content transformation journey – one that involves redesigning how we approach, create, present and manage agent content experiences. We need folks like you who find this exciting and want to jump in head first to deliver significant results and first-class content experiences for our agents. The ideal candidate for this role is a/an: Problem Solver, Communicator & Influencer, Organized & Result Focus, Leadership, Do-er, Team Player. This is a visible role with the ability to impact change and drive how learning and knowledge is built and consumed.