CrawlJobs Logo

Manager - Knowledge Management, Learning & Knowledge

capitalone.com Logo

Capital One

Location Icon

Location:
United States , Richmond ▼

Category Icon
Category:
Marketing, Digital Marketing, SEO, SEM

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking an experienced Knowledge Manager to join our team. Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to help our agents solve problems for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions. It’s an exciting time to join our team. We’re on a content transformation journey – one that involves redesigning how we approach, create, present and manage agent content experiences. We need folks like you who find this exciting and want to jump in head first to deliver significant results and first-class content experiences for our agents. The ideal candidate for this role is a/an: Problem Solver, Communicator & Influencer, Organized & Result Focus, Leadership, Do-er, Team Player. This is a visible role with the ability to impact change and drive how learning and knowledge is built and consumed.

Job Responsibility:

  • Lead the end-to-end planning, execution, and delivery of strategic projects and programs
  • Proactively identify and mitigate potential roadblocks, ensuring projects stay on track and achieve desired outcomes
  • Manage stakeholder expectations and provide regular, transparent updates on project progress
  • Collaborate with cross-functional teams to refine our horizontal operating model that optimizes processes, improves communication, and enhances overall team efficiency
  • Identify opportunities for process improvement and standardization across different departments to foster a more cohesive and agile work environment
  • Partner with senior leadership to translate strategic objectives into actionable initiatives and roadmaps
  • Lead and/or provide critical support to strategic initiatives, from ideation and definition through execution and post-implementation review
  • Conduct research, analysis, and provide insights to inform strategic decision-making
  • Foster a culture of accountability, continuous improvement, and excellence within the team
  • Provide guidance, mentorship, and support to team members to enhance their skills and capabilities
  • Champion best practices in content strategy, project management, knowledge sharing, and inter-team collaboration

Requirements:

  • High School Diploma, GED, or equivalent certification
  • At least 4 years experience in content strategy, UX writing, communications, or marketing
  • At least 3 years of project or process management experience
  • At least 2 years of experience using Google Suite or Microsoft Office

Nice to have:

  • 5+ years of experience in content strategy, UX writing, communications, or marketing
  • 2+ years of relationship management experience

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Capital One - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Manager - Knowledge Management, Learning & Knowledge

Senior Machine Learning Manager

At Atlassian, we are seeking a Senior Machine Learning Manager to lead our Knowl...
Location
Location
United States , San Francisco
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience managing machine learning engineering teams
  • Proven track record of building and scaling machine learning models in business applications using large datasets
  • Experience with knowledge graph technologies, search algorithms, or conversational AI is a plus
  • Strong technical expertise in machine learning, data science, and system design
  • Excellent communication skills to explain complex concepts to diverse audiences
  • Agile mindset with a focus on iterative development and continuous improvement
  • A Master’s or PhD in Computer Science, Mathematics, Statistics, or a related field.
Job Responsibility
Job Responsibility
  • Oversee a team of machine learning engineers, fostering a culture of innovation, collaboration, and excellence
  • Mentor and coach team members on best practices, technical skills, and career development
  • Hire, onboard, and retain top talent to build a high-performing team
  • Manage the end-to-end machine learning lifecycle, including data collection, preprocessing, model development, deployment, and monitoring
  • Research and implement novel machine learning techniques to improve the performance, scalability, and robustness of search, chat, and agent systems
  • Collaborate with product managers, data scientists, and other stakeholders to align machine learning solutions with business goals
  • Define and execute the vision and strategy for the Knowledge Graph Team
  • Influence the strategic direction of machine learning initiatives across Atlassian's products
  • Ensure timely delivery of high-quality solutions that meet customer needs
  • Work closely with the AI platform team, federated product teams, and other engineering teams to integrate machine learning solutions seamlessly
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources.
  • Fulltime
Read More
Arrow Right

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...
Location
Location
United States , Baltimore
Salary
Salary:
56778.00 - 82328.25 USD / Year
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of High School diploma, GED, or equivalent education
  • Minimum 3 years of experience working with communication
  • Minimum 2 years in Learning & Development platform/software implementation and utilization
  • Experience presenting and leading in front of local management and global partners
  • Strong consultation and communication skills, especially in written and verbal presentation
  • Strong stakeholder management skills
  • Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
  • Worked with customers to understand their information in connection to omnichannel shopping experiences
  • Ability to write information in a customer-facing way
  • Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations
Job Responsibility
Job Responsibility
  • Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
  • Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
  • Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
  • Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
  • Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
  • Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
  • Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources
What we offer
What we offer
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Fulltime
Read More
Arrow Right

Process Improvement, Knowledge, & Enterprise Risk Management Task Lead

Implement and execute a process improvement program that continuously identifies...
Location
Location
United States , Washington, DC
Salary
Salary:
Not provided
talentacquisitionconcepts.com Logo
Talent Acquisition Concepts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A current, active SECRET Clearance
  • A bachelor's degree in computer science or a related field
  • 5+ years of total work experience in IT governance, risk management, audit, compliance, business continuity plan management, or other related information security domains
  • 3+ years managing cross-functional teams and influencing senior-level management and stakeholders
  • Previous experience obtaining and maintaining compliance certifications/attestations for at least one of the following: PCI-DSS, Sarbanes-Oxley (SOX), or SOC 2 compliance
  • Strong understanding of PCI-DSS, NIST CSF, and COBIT frameworks
  • Advanced comprehension of security and risk best practices and industry standards from a business, technical, and operational perspective
  • Proven experience leading and developing staff members
  • Ability to maintain the highest level of confidentiality
  • Excellent organizational skills with a proven ability to manage multiple projects simultaneously
Job Responsibility
Job Responsibility
  • Continuously monitor SDLC related processes and provide CST insight into any areas that may require special attention
  • Make recommendations for process improvements and develop target-state process designs, develop implementation plans/roadmaps, and continually revise and report on process efficiencies and redundancies
  • Develop and deliver updated process, policy and procedures documents
  • Support CST’s Annual Statement of Assurance process documentation requirements
  • Conduct and document process evaluations against established performance metrics, recommend corrective actions, and conduct lessons-learned sessions
  • Support the Government in monitoring project teams for adherence to policies and procedures
  • Perform all other Process Improvement activities as directed by the COR/GTM
  • Review CST’s current Knowledge Management processes and Systems, including SharePoint, as well as review existing knowledge management documentation with the view to making improvements
  • Provide support for SharePoint as a Knowledge Management tool. This shall include maintenance of SharePoint sites and repository/document management activities
  • Recommend improvements to CST’s Knowledge Management systems and develop and maintain related Knowledge Management Policies and Procedures documents
What we offer
What we offer
  • health, dental, and vision coverage
  • a retirement plan
  • a profit-sharing/bonus plan
  • Paid Time Off
  • holidays
  • sick days
  • a fun, creative work environment
  • Fulltime
Read More
Arrow Right

Senior Manager, Operations Knowledge Systems & Process Design

This isn't traditional knowledge management. You're building the operating syste...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
https://checkr.com Logo
Checkr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in operations, process improvement, knowledge management, or related fields
  • 3+ years leading teams or complex cross-functional initiatives
  • Demonstrated expertise in business process design, mapping, and optimization (Lean, Six Sigma, or similar methodologies)
  • Strong systems thinking—ability to see how knowledge, process, technology, and people interconnect
  • Proven ability to write clear, effective operational content that scales across audiences and channels
  • Data fluency: comfortable using metrics and analytics to drive decisions and measure impact
  • Experience building scalable solutions that work across multiple teams or functions
  • Excellent stakeholder management skills with ability to influence without authority
  • Clear, compelling communication—can translate complex systems into understandable frameworks
Job Responsibility
Job Responsibility
  • Design and evolve the knowledge infrastructure that powers compliance operations, customer support, and external help center content
  • Write and oversee the creation of content that works—clear, actionable knowledge that scales across channels and use cases
  • Develop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured content
  • Create systems that enable both human agents and AI systems to leverage knowledge effectively
  • Establish frameworks for knowledge quality, governance, and lifecycle management that scale with business growth
  • Map, document, and optimize cross-functional processes across compliance, support, and supply chain operations
  • Design processes that balance efficiency, quality, and customer experience outcomes
  • Build process frameworks that support continuous improvement and rapid iteration
  • Harness conversation analytics and AI to surface patterns, gaps, and opportunities in knowledge and process performance
  • Use operational data and performance metrics to identify knowledge and process gaps and translate insights into action
What we offer
What we offer
  • Lunch four times a week
  • Commuter stipend
  • Snacks and beverages
  • Fulltime
Read More
Arrow Right

Senior Manager, Learning & Training – Membership Services

Learning & Training (L&T) within Membership Services is a strategic function foc...
Location
Location
United States , Boston
Salary
Salary:
85000.00 - 125000.00 USD / Year
whoop.com Logo
Whoop
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in training, enablement, or learning & development
  • At least 2 years in a leadership or people management capacity
  • Proven ability to design, scale, and measure learning programs that improve performance in customer experience, support, or operations environments
  • Skilled facilitator with strong written and verbal communication abilities
  • Strong analytical mindset and experience using data to inform training strategies and track progress against KPIs
  • Highly organized and self-directed, with a track record of delivering high-quality work in fast-paced and dynamic environments
  • Experience collaborating cross-functionally with operations, QA, and product teams
  • Deep passion for empowering frontline teams and driving member experience through effective education
  • Strong commitment to embracing and leveraging AI tools in day-to-day tasks
Job Responsibility
Job Responsibility
  • Own and execute the Learning & Training roadmap for Membership Services, aligning with operational goals and driving measurable improvements in key performance indicators such as time-to-proficiency, QA scores, CSAT, and reopen rates
  • Lead and develop a high-performing team of global Training Specialists, establishing clear team rhythms, role clarity, and growth paths that foster both team effectiveness and professional development
  • Design and scale onboarding programs and continuous learning experiences that are globally consistent, role-specific, and deeply aligned with member-centric service delivery
  • Partner cross-functionally with MS Operations, QA, and Knowledge Management to translate performance data into impactful, timely training interventions
  • Launch and expand continuing education initiatives, including refreshers, microlearning, and on-demand training, to support upskilling and adaptability
  • Collaborate with internal stakeholders to ensure new processes, tools, and product launches are supported with clear and engaging training experiences
  • Lead the quarterly reporting of L&T’s business impact and training effectiveness, proactively identifying areas of improvement and scalability across shifts and regions
  • Champion a culture of continuous learning and excellence within Membership Services
What we offer
What we offer
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right

Manager, Machine Learning - Community Support Engineering

The Community Support Platform (CSP) at Airbnb is a critical system that drives ...
Location
Location
United States
Salary
Salary:
204000.00 - 255000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expertise in various machine learning and AI methodologies, including LLMs and non-LLMs, tailored for user-facing products
  • Proven experience in leading teams that develop large-scale ML models and systems to improve online user experiences
  • Strong leadership skills with a track record of nurturing an innovative and collaborative team environment
  • Exceptional verbal and written communication abilities, with a keen eye for detail
  • Demonstrated capability to work effectively with stakeholders at all organizational levels, both internally and externally
  • Skilled in navigating and resolving ambiguous challenges through proactive and strategic approaches
  • PhD, or Master's degree in Computer Science, Mathematics, Statistics, or related technical field
  • 10+ years of experience in building and shipping AI models and products, including 2+ years of experience with LLMs
  • 5+ years managing machine learning teams that deliver large impact
  • Expert knowledge of machine learning algorithms and techniques
Job Responsibility
Job Responsibility
  • Lead and mentor a dynamic team of highly skilled applied scientists and machine learning engineers in the research, design and optimization of AI models and services
  • Develop and refine the overarching strategy for the ML and AI aspects of our community support products, focusing on scalability, quality, safety, performance, and reliability
  • Foster rapid development cycles without sacrificing quality, collaborating closely with platform, backend, and frontend engineers to engineer robust ML models and systems that enhance community support initiatives
  • Evaluate technical trade-offs in key decisions, ensuring optimal outcomes through data-backed strategies
  • Conduct thorough design and architecture reviews to continually elevate our standards of technical excellence
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Learning Transformation Consultant

Leads the strategic design, development, and implementation of innovative learni...
Location
Location
United States , Spring
Salary
Salary:
101900.00 - 234500.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in a related study area
  • 15+ years' experience of working with HR Technologies and transformation
  • Proven track record of managing complex HR learning technology projects and initiatives
  • Passion for technology with strong technical aptitude
  • Strong relationship management skills, including partnering, consulting and conflict resolution
  • Deep knowledge of learning platforms and experience overseeing large Learning Management System integrations
  • Superior business acumen, negotiation and influence skills
  • Effective meeting facilitation on behalf of large internal groups, client/vendor engagements and or senior executive-level discussions
  • Excellent program management skills, including ability to lead large, cross-functional initiatives that impact the organization
  • In-depth knowledge of learning management systems, data management, and analytics
Job Responsibility
Job Responsibility
  • Lead complex learning transformation projects for clients
  • Conduct needs assessments, requirements gathering, gap analyses to identify learning opportunities aligned with business objectives
  • Design and deliver scalable learning strategies and change management initiatives
  • Partner with IT to ensure seamless integration of HRIS learning solutions with downstream systems
  • Serve as a trusted advisor to clients, providing thought leadership on learning trends, technology adoption, migration strategies, security and reporting
  • Facilitate technical demonstrations and training sessions for internal and external partners
  • Stay current with industry learning trends, emerging technologies and best practices in HRIS and organizational learning
  • Lead the architectural vision and strategy for HR learning technology, aligning initiatives with business objectives and human-centered design principles
  • Drive continuous improvement and innovation in HR technology solutions
  • Solve complex problems creatively and implements effective strategies to achieve desired outcomes
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Learning and Development Manager

Oversees the overall training operations of the Learning and Development Departm...
Location
Location
Philippines , Cebu
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years corporate work experience in a learning and development role
  • Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook), Google Suite or any e-learning tool
  • Above Average problem-solving and decision making skills
  • Excellent written and verbal communication skills
  • Excellent public presentation skills and classroom management
Job Responsibility
Job Responsibility
  • Oversees the overall training operations of the Learning and Development Department and provides tactical plans to the Global Head
  • Responsible for executing the entire training process, needs assessment, development and/or outsourcing of training programs, including content, delivering of training programs and evaluation of the effectiveness of training
  • The lead in maintaining the company’s learning and development program, acting as the primary contact for team members and managers
  • Assists the Global Head in managing the department's training programs including planning, developing, and executing
  • Manages the overall coordination, production, and use of training materials for the training programs and ensures their consistency of use
  • Manages the requirements of the department's courses and liaises with appropriate contacts for improvement
  • Manages one or more Learning and Development Officers, Officers, and Associates
  • Oversees the recruitment, coordination, contracting, and support of the Learning and Development team
  • Assist in the delivery of training courses where needed
  • Works with the Leadership Development team to offer support and to ensure consistency in the use of materials and training practice and offer advice
  • Fulltime
Read More
Arrow Right