Manager, Knowledge Management (KM) Vice President

The Knowledge Management manager is a responsible for a team of Knowledge Management writers in the Instructional Design and Knowledge Management arm of the Citi Learning organization. This individual will report directly to the head of Instructional Design & Knowledge Management and will be primarily responsible for equipping their team members with the skills, knowledge, and tools to deliver functional excellence for Citi’s US Personal Banking organization. A successful USPB Knowledge Management manager is a strategic, servant leader who inspires and motivates others. They are authentic, self-aware, highly collaborative, and foster a culture that rewards being courageous, enables risk taking, and cultivates trust and psychological safety. They embrace the USPB Learning team’s mission of elevating USPB’s capability and performance and. They promote an Agile mindset, making personal growth and development a priority for both themselves and their teams.