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Manager, Knowledge Management (KM) Vice President

https://www.citi.com/ Logo

Citi

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Location:
Canada , Mississauga

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

111600.00 - 161600.00 USD / Year
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Job Description:

The Knowledge Management manager is a responsible for a team of Knowledge Management writers in the Instructional Design and Knowledge Management arm of the Citi Learning organization. This individual will report directly to the head of Instructional Design & Knowledge Management and will be primarily responsible for equipping their team members with the skills, knowledge, and tools to deliver functional excellence for Citi’s US Personal Banking organization. A successful USPB Knowledge Management manager is a strategic, servant leader who inspires and motivates others. They are authentic, self-aware, highly collaborative, and foster a culture that rewards being courageous, enables risk taking, and cultivates trust and psychological safety. They embrace the USPB Learning team’s mission of elevating USPB’s capability and performance and. They promote an Agile mindset, making personal growth and development a priority for both themselves and their teams.

Job Responsibility:

  • Lead a team of Knowledge Management writers in the development of performance-based knowledge solutions
  • Assess staff capability, identifying and coaching to skill strengths and gaps to improve the overall performance of the team
  • Provide direction to Knowledge Management writers and help remove environmental obstacles that impede work execution
  • Provide technical oversight for the process of creating knowledge solutions
  • Evaluate quality of knowledge solutions produced, providing coaching and guidance to the team as needed
  • Build and maintain strong relationships across Citi Learning and with business stakeholders to develop and deliver effective knowledge strategies and solutions that achieve business objectives
  • Help team adopt industry-recognized capability standards and best practices
  • Conduct performance reviews and recruit, interview, and hire design and development talent as needed

Requirements:

  • Minimum 5 years of experience working in Learning and Development / Knowledge Management
  • Direct experience in the domain of technical writing, content design and development (formal education preferred)
  • Experience with learning management systems, content repositories, and learning technologies
  • Experience managing, coaching, and leading a team of Knowledge professionals strongly preferred
  • Excellent leadership, negotiation, influencing, and conflict management skills
  • Ability to collaborate and influence in a complex environment: motivating and leading others through change
  • Adept at networking, consulting, and building relationships with all levels of management and staff
  • Excellent communication, listening and interpersonal skills
  • Participation in large scale learning projects (Agile and Waterfall)
  • Ability to work independently and identify information and/or resources needed to complete assignments
  • Ability to work in a virtual team environment, across multiple time zones and countries
  • Bachelor’s/University degree or experience equivalent.

Nice to have:

  • Proven experience in or significant knowledge of all or most of the following: Technical writing and development approaches, tools, and philosophies
  • People management
  • Performance management
  • Coaching and feedback
  • Operations management
  • Agile management
  • Strategic, critical, and creative thinking
  • Process improvement
  • Capacity planning
  • Risk management

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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