Manager IT Support Service

• Researches, evaluates and recommends hardware and software products
• Liaise with functional or operational area managers to understand their current and future information needs
• Ensures that applications and infrastructure are current and available to support business operations
• Ensures that technology problems and service requests are resolved in accordance with service level objectives
• Effectively communicates technology changes and outages to impacted business users
• Interacts regularly with site/region executives, service line and operational leaders to collect and understand new business needs
• Locates existing solutions or develops new technology to solve site/region issues where appropriate
• Ensures that the local site/region technology and infrastructure meets or exceeds established uptime targets
• Investigates, tests and applies necessary system and application updates/patches
• Ensures that all system software is properly licensed and tracked
• Performs human resources responsibilities for staff
• Develops and recommends operating and capital budgets and controls expenditures
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct

• Bachelor's Degree in Business or Information Technology or related field
• 3 years in information technology and/or project management
• 1 year of supervisory experience in managing staff and budgets in an Information Technology environment
• Demonstrated project management expertise
• Knowledgeable of performance management and improvement techniques
• Excellent verbal and written communication skills
• Good presentation skills
• Proven experience working in a team oriented, collaborative environment
• Excellent organizational, analytical, interpersonal skill
• technical and problem-solving abilities
• Self-motivated, able to work independently
• Strong decision-making abilities
• Exposure to finance and budgeting a plus

Exposure to finance and budgeting a plus

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Premium pay such as shift, on call, and more
• Incentive pay for select positions
• Opportunity for annual increases based on performance