Manager IT Operations Job at Woodbine Entertainment Group (Etobicoke, Ontario)

IT Manager / IT Project Manager

The IT Manager / IT Project Manager will play a crucial role in planning, execut...

Location

United States , Arlington

Salary:

Not provided

MMC Group LP

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT, Computer Science, Business, or related field
7+ years of IT project management experience across full project lifecycles
Proven leadership of cross-functional teams and vendor partners
Experience with NetSuite, WMS, and distribution/warehouse environments preferred
Strong knowledge of project management tools (JIRA, Trello, hybrid methodologies)
Successful track record delivering projects on time and within budget

Job Responsibility

Manage end-to-end IT projects from initiation through completion
Assist in defining project scope, objectives, timelines, and deliverables
Develop and maintain detailed project schedules, plans, and budgets
Coordinate internal teams, third‑party vendors, and cross‑functional stakeholders
Monitor project progress using project management tools
provide regular status reports
Identify and mitigate project risks and issues
Ensure all projects meet company standards, policies, and best practices
Lead project meetings: kickoffs, status updates, and post‑implementation reviews
Support implementation of IT strategies that increase efficiency and business value

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Datacenter IT Operations Manager

As a Microsoft Datacenter IT Operations Manager (ITOM), you lead and manage a te...

Location

United States , West Des Moines

Salary:

127600.00 - 229200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 6+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience
1+ year(s) people management experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Job Responsibility

Empowering a culture of safety, security, and compliance in all aspects of datacenter activities
Leading and managing a team of high-performing individual contributors and their ongoing talent development
Managing and overseeing datacenter site services, logistics, and deployment
Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels
Analyzing production operations and initiate corrective actions to ensure operational stability
Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion
Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.

Fulltime

Data Center IT Operations Manager

As a Microsoft Data Center IT Operations Manager (ITOM), you lead and manage a t...

Location

Canada , Toronto

Salary:

89300.00 - 163200.00 CAD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience
3+ years’ experience managing physical operations in an IT and/or Critical Environment infrastructure
Ability to work flexible hours, non-business hours, or other scenarios required by rhythm of the business
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Ability to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada
Five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) months during that time

Job Responsibility

Empowering a culture of safety, security, and compliance in all aspects of datacenter activities
Leading and managing a team of high-performing individual contributors and their ongoing talent development
Managing and overseeing datacenter site services, logistics, and deployment
Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels
Analyzing production operations and initiate corrective actions to ensure operational stability
Initiate and establish quality standards for the datacenter teams and manage those initiatives through to completion
Learn, live, and coach the One Microsoft culture and values
Lead through change by bringing clarity, generating energy, and delivering success
Embody our culture and values

Fulltime

It Operations Manager

We are partnering with a leading UK technology solutions provider that has built...

Location

United Kingdom , Manchester

Salary:

65000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in IT Management with a strong background leading technology teams and business-critical IT functions
Experience developing and delivering IT strategies that support organisational growth and operational excellence
Strong understanding of IT infrastructure, cloud platforms, business systems, networking, and enterprise technologies
Demonstrable experience managing IT budgets, suppliers, outsourced service providers, and commercial technology partnerships
Strong knowledge of cybersecurity, data protection, governance, and compliance frameworks
Experience delivering complex IT projects and transformation initiatives
Excellent stakeholder management skills with the ability to influence and communicate across all levels of the business
Strong leadership capabilities with experience developing high-performing teams
Commercially minded with strong negotiation and vendor management skills
Ability to balance strategic planning with hands-on operational leadership

Job Responsibility

Define and execute the organisation's IT strategy, ensuring alignment with wider business objectives and future growth plans
Oversee the performance, availability, and continuous improvement of business-critical infrastructure, systems, and applications
Lead, mentor, and develop an internal IT team while managing relationships with outsourced service providers and technology partners
Manage the IT budget, ensuring cost-effective technology investments and optimisation of operational expenditure
Deliver IT projects from inception through to completion, ensuring successful outcomes within agreed timescales and budgets
Drive technology innovation by identifying and implementing new tools, platforms, and processes that enhance business operations
Maintain responsibility for IT security, compliance, governance, and risk management across the organisation
Manage vendor relationships, service reviews, supplier performance, and contract negotiations
Oversee software licensing, asset management, renewals, and cost optimisation across the technology estate
Coordinate third-party support providers and ensure incidents and service requests are resolved efficiently

What we offer

Salary up to £65,000 depending on experience
Hybrid and flexible working arrangements
25 days holiday plus bank holidays, increasing with service
Private healthcare package
Healthcare cash plan
Company pension scheme
Discounted gym membership
Paid charity day
Cycle to Work scheme
On-site parking

Fulltime

Team Manager IT Operations (2nd Level Support)

At Vantage Towers, we're on a mission to power Europe's sustainable digital tran...

Location

Hungary , Budapest

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 10 years of experience in IT Operations or platform/application support, with at least 5 years specifically in a Technical Operations Lead or Manager role managing teams of 5-10 FTEs
Strong operational experience supporting enterprise platforms and SaaS applications, with deep knowledge in at least one of the following: ServiceNow, Salesforce, or AWS/GCP hyper-scalers
Proven track record of operating as the technical escalation owner between 2nd and 3rd Level support (internal development and external vendors) during major, complex, and distributed systems incidents
Advanced operational proficiency with Dynatrace (configuring alerts and dashboards) along with practical scripting or automation experience using tools like Python or PowerShell
Hands-on experience troubleshooting REST API implementations, managing production certificates, secrets, and key rotations, and utilizing ServiceNow reporting for SLA tracking
Deep practical understanding and application of ITIL IT Service Management (v3 or v4) with a demonstrated history of improving service availability and resolution quality

Job Responsibility

You own and lead the 2nd Level Support organization for enterprise platforms and SaaS services while managing, coaching, and developing a team of 5-10 FTEs
You act as the primary operational interface between 2nd and 3rd Level support, coordinating closely with internal engineering teams and external suppliers to manage clear escalations and structured root-cause analysis
You provide deep technical leadership during Major and Critical Incidents, handling complex, recurring, or cross-platform issues under pressure to ensure service availability and operational stability
You own and execute regular platform maintenance, health checks, and secure certificate and key rotations to guarantee disruption-free operations and strict configuration hygiene
You build strong monitoring expertise using Dynatrace to configure advanced alerts and dashboards, proactively identifying risks and driving automation initiatives to boost operational efficiency
You manage the technical knowledge base for 2nd Level support and actively transfer knowledge to 1st Level teams to enable effective shift-left resolution capabilities
You own and drive technical Problem Management and ensure that robust operational runbooks, ServiceNow reporting, and SLA tracking dashboards are fully implemented and maintained

What we offer

Bonus
Cafeteria
Private medical insurance
Team buildings
Sport support option (AYCM access
Unlimited Fitness&Wellness sportpass)
Hybrid working opportunity

Fulltime

Team Manager IT Operations (1st Level Support)

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital tran...

Location

Hungary , Budapest

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 10 years in IT Operations, featuring at least 5 years in an IT Operations Management/Lead role with a proven track record of running SLA-driven IT Service Desks and managing teams of more than 3 people
Demonstrated expertise acting as an operational service owner accountable for service availability, major incident handling (including incident bridges), and driving operational quality with external suppliers
Proven ownership of designing, building, and maintaining an active knowledge structure for diverse audiences, utilizing it to successfully drive self-service and incident reduction
Certified in ITIL v4 Foundation with deep practical knowledge of ITIL and ITSM process ownership
Strong hands-on experience with ServiceNow ITSM, specifically regarding Incident, Request, Problem, SLA reporting, dashboards, and Knowledge Base management
Experience operating efficiently in cloud-first/SaaS environments, combined with a strong operational mindset focused on stability, predictability, and continuous improvement
Excellent communication and stakeholder management skills, with the unique ability to remain calm, structured, and effective when delivering updates under pressure

Job Responsibility

You own and scale the 1st Level Support organization, including the Service Desk and User Access Management (UAM), while leading, coaching, and expanding a team of support professionals
You act as the Supplier Operational Service Manager for 1st Line services, driving accountability for service availability, end-to-end SLA management, operational stability, and year-on-year MTTR improvements
You take operational ownership of Major and Critical Incidents, leading structural coordination, managing supplier runtime service quality, and ensuring clear, timely stakeholder communication under pressure
You architect and champion the IT Operations Knowledge Management lifecycle, designing structured, accurate content for end-users, the Service Desk, and 2nd Line support to drive a robust "shift left" strategy
You embed knowledge management directly into ITSM and ServiceNow processes, moving away from passive documentation to increase self-service adoption and first-line resolution rates
You design, implement, and continuously optimize ITIL-based ITSM processes
including Incident, Request, L1 Change, Problem, and Access Management complemented by solid monitoring and alerting capabilities

What we offer

Bonus
Cafeteria
Private medical insurance
Team buildings
Sport support option (AYCM access
Unlimited Fitness&Wellness sportpass)
Hybrid working opportunity

IT Operations Manager

IT Operations Manager (ITOM) role is clearly defined around owning IT project ex...

Location

Indonesia , Jakarta

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

IT operations experience, preferably at an enterprise or hyperscale level data center)
ensuring stable deployments, rapid break-fix resolution, and consistently high system availability in alignment with strict Service Level Agreements (SLAs).
Proven ability to oversee round-the-clock (24×7) shift-based operations teams, ensuring continuous coverage, smooth shift handovers, effective workload distribution, and high-quality service delivery.
Demonstrated expertise in critical incident management and escalation, with the capability to lead high-severity incident response bridges, coordinate timely cross-team communications, expedite recovery efforts, and drive thorough Root Cause Analysis (RCA) documentation.t
Having knowledge of data center infrastructure and capacity planning, including oversight of large-scale deployment schedules, management of IT resource utilization (power, cooling, space), and effective coordination with facilities (critical environment) and engineering teams to optimize capacity without compromising performance.
Deep understanding of governance, compliance, and security in data center operations: adept at enforcing physical access controls and safety (EHS) protocols, ensuring all activities adhere to security policies, and maintaining rigorous documentation for audit readiness and SOP compliance.
Proficiency in monitoring and reporting on operational performance, including building and utilizing comprehensive dashboards and key performance indicators (KPIs) (e.g., uptime, ticket resolution, deployment progress, compliance metrics) to provide transparent operational visibility and clear executive-level reporting.
Proven leadership and people management abilities, with experience hiring, mentoring, and managing teams of managers, shift leads, and technicians in a high-pressure 24×7 environment
skilled in developing talent, driving process improvements, and fostering a high-performance, safety-conscious culture.
Exceptional cross-functional collaboration and communication skills, with a history of working closely with facilities (mechanical, electrical, EHS, security), engineering, project teams, and customers to ensure seamless coordination of data center operations and delivery across multiple disciplines.

Job Responsibility

Manage all IT Development and IT Operations within the datacenter and ensure stable execution of deployment, break-fix, and operational activities (IT workload) align with SLA requirements including EHS, Security and Availability
Operations & Service Delivery Management including working with DC Technician Manager to manage shift-based IT operations activities
Provide direct escalation management for IT incidents including incident response / escalation bridge leadership and RCA preparation
Infrastructure, Capacity & Deployment Oversight including managing deployment cadence and execution planning, managing resources and IT infrastructure within the facility, managing IT load / critical power allocation, reviewing capacity planning vs power/cooling constraints, and coordination with DCPM, CE, and engineering.
Governance, Compliance & Security including managing physical access requests to comply with Safety requirements, Datacenter rules, Security policies, and perform regular assessments & reporting for audit readiness and SOP adherence
Reporting & Operational Visibility by monitoring and manage reporting on site access and operations including Operational dashboards (tickets, SLA, deployment), Compliance, audit tracking, and executive reporting.
Team Leadership & People Management by leading and manage team of Managers individual contributors (technicians/IT staff) , driving safety, security, and compliance culture, and develop team capability and performance including Technicians workforce leadership, Trainings & readiness and Talent development pipeline
Cross-Functional Collaboration by work closely with Data Center Infrastructure Operation Team from Mechanical & Electrical, Government Relation, EHS team and Security team, and stake holders prior to Operation such as Engineering and Project team and Customers, to ensure seamless delivery across functions.

Fulltime

Datacenter IT Operations Manager

As a Microsoft Datacenter IT Operations Manager (ITOM), you lead and manage a te...

Location

Finland , Helsinki

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Experience managing physical operations in an IT and/or Critical Environment infrastructure
Willingness to work flexible hours, non-business hours, or other scenarios required by rhythm of the business
Experience directing, supervising, or coordinating teams and/or third‑party vendors or contractors
Valid driver’s license
Ability to meet Microsoft, customer and/or government security screening requirements
Must pass the Microsoft Cloud background check

Job Responsibility

Empowering a culture of safety, security, and compliance in all aspects of datacenter activities
Leading and managing a team of high-performing individual contributors and their ongoing talent development
Managing and overseeing datacenter site services, logistics, and deployment
Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels
Analyzing production operations and initiate corrective actions to ensure operational stability
Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion
Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success
Embody our culture and values

Fulltime

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Manager IT Operations

Job Description

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