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Manager, IT Operations & Technology Services

ATS Automation Tooling Systems Inc.

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Location:
Canada , Cambridge

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Manager of IT Operations & Technology Services will oversee key functions including IT Operations (ITIL), Endpoint Technology Services/Solutions, and Service Delivery. This role leads cross-functional teams to ensure the delivery of high-quality IT services, optimize end-user technology platforms, and manage service and support operations. The manager will also support enterprise IT Change, Problem, Configuration & IT Asset Management processes.

Job Responsibility:

  • Support the development and execution of strategic plans for IT service delivery aligned with organizational goals and ITIL best practices
  • Contribute to the creation and maintenance of a 2-3 year end-user technology roadmap
  • Assist in identifying opportunities for service improvements and operational efficiencies
  • Collaborate with senior leadership to assess emerging technologies and recommend solutions that align with business needs
  • Manage and optimize endpoint technology lifecycle, including desktops, laptops, mobile devices, software, and collaboration tools such as M365, VDI, ITAM, AV, and software delivery
  • Ensure ITIL processes (incident, problem, change, and service level management) are effectively implemented and followed
  • Oversee day-to-day service desk operations, including monitoring performance and recommending process improvements
  • Ensure adherence to approved policies, procedures, and standards across all IT operations
  • Coordinate with Corporate IT Infrastructure teams to support local network, servers, backup, and recovery needs
  • Lead a team of IT professionals, including IT Service Desk, Endpoint Technology Engineering, and Service Management staff across multiple locations
  • Provide coaching, mentoring, and development opportunities to team members
  • Assist in succession planning and building a sustainable, scalable team
  • Collaborate with vendors to support the delivery of IT services and solutions
  • Participate in vendor evaluations and manage vendor relationships to ensure service quality and business value
  • Support budget and headcount management within the team
  • Help identify and implement process improvements to reduce costs and improve service delivery
  • Work closely with IT leaders, department heads, and business stakeholders to understand and meet IT service needs
  • Ensure effective communication between IT service teams and other departments
  • Assist in project planning and management following established IT project methodologies
  • Support IT integration during M&A activities, ensuring seamless IT support delivery
  • Represent the IT Operations & Technology team in relevant IT meetings and forums

Requirements:

  • Bachelor’s degree or diploma in Information Technology, Business Administration, Computer Science, or related experience
  • Approximately 7+ years of experience in IT service delivery, focusing on IT operations, ITAM, and endpoint technology
  • 3+ years experience leading IT teams, including working with global or offshore locations preferred
  • Solid knowledge of SLA/KPI frameworks and enterprise ITIL best practices
  • Experience managing endpoint technology environments and associated budgets
  • Strong leadership, coaching, communication, and interpersonal skills
  • Demonstrated ability to work in a fast-paced, dynamic environment
  • Proactive ownership and commitment to operational excellence
  • Ability to effectively communicate across all levels of an organization
What we offer:
  • Be a part of a thriving organization that is a global leader in advanced automation solutions
  • Collaborate with other bright, talented professionals focused on innovation and continuous improvement
  • Discover opportunities for growth within ATS as we strive to develop, engage, empower, and energize our people
  • Make an impact and give back to our communities in a meaningful way
  • Work in a safe, positive, and inclusive environment where everyone is respected and given the opportunity to do their best

Additional Information:

Job Posted:
December 22, 2025

Work Type:
On-site work
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