Manager IT - Network Services

• Oversee and coordinate the solution design, project execution and implementation of various operational activities and production support of the department
• Provide direction and support for IT solutions that enhance mission-critical business strategies and operations for voice services and network infrastructure
• Collaborate with IT leaders to provide leadership for planning, developing, and implementation and production support of information technology initiatives across all areas of the organization
• Responsible for managing the PBX including VOIP, call management systems, voice mail, interactive voice response, video conferencing systems
• Responsible for management, support and design of the LAN, WAN, data and voice infrastructure to include switches, routers, firewalls, security, and circuit provisioning
• Plan, direct and coordinate the design, installation and connectivity of network resources to ensure the stable operation of the organizations telecommunication and infrastructure assets
• Partner with business decision makers to ensure scoping, requirements and design of technology solutions and ongoing support is in alignment with needs
• Collaborate directly with the IT leadership team to design, develop, implement, and support cost-effective technology solutions to business problems
• Exercise leadership influence and direction with her/his team to develop, optimize and manage application and/or infrastructure to attain all IT service level agreements for the user community within the organization
• Assess, approve and administer all equipment, hardware and software upgrades for voice and data network resources
• Make recommendations regarding ideas on building a strong IT capability through people, process and technology changes
• Review, help negotiate, and administer payments for network and voice services
• Contribute ideas to future state technology roadmap definitions and makes recommendations to ensure effective investments are made to enable scale, quality, and maintenance and overall cost effectiveness
• Manage a strong operational support team, tools and processes to ensure quality, availability and performance targets are achieved
• Effectively manage detailed technical resources, forecast expertise needs of internal and external resources to support project requirements
• contribute to planning of strategic skill mix decisions as needed
• Responsible for employee development and handling of Corrective Action situations on staff
• Responsible for conducting appropriate and quality performance evaluations on staff
• Direct teams, projects and individuals and both participate and provide leadership guidance in the troubleshooting and analysis of operational problems, support issues and production defects, in order to seek prompt and permanent resolutions
• Assist in the management of vendors on an operational/project level
• Ensure effective technology support and maintenance strategies are in places and actions are taken to address gaps and measure outcomes
• Conduct research on emerging products, services, protocols, and standards in support of network and voice equipment procurement and development efforts
• Support and contribute to success of the overall technology transformation through committed quality delivery and continuous improvement
• Maintain disaster recovery procedures for voice and data networks
• Lead by example, coaching and mentoring to help individuals and teams develop and grow, helping to ensure overall organizational success
• Budget and manage financial plans as directed
• Drive and reinforce commitment to internal controls processes such as those under Model Audit Rule and Record Information Management
• Commitment to embrace Sammons Financial Group Companies shared values (Accountability, Connection, Openness, Respect and Integrity)
• As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands
• Participate in other initiatives and/or projects as necessary

• Bachelor's Degree in the field of Computer Science, Information Systems, or Business Administration or equivalent work experience
• Minimum 7 years' applicable experience managing voice and data network and associated employees and infrastructure
• Knowledge of systems management, hardware platforms, enterprise software applications, and outsourced systems, vendor management
• Demonstrated consistent leadership effectiveness in technology planning, operations, implementation delivery and development
• Working knowledge of business processes, management, budgeting, and business office operations and end to end integration models
• Demonstrated, proven understanding and track record of high quality project management and execution
• Working knowledge of applicable industry laws and regulations as they relate to IT
• Established leadership track record of effective people management skills and practices
• Understands negotiating and influencing leadership skills
• Demonstrated ability to present and adapt ideas in business-friendly and user-friendly language
• Due to the financial nature and level of accountability of this position, a credit and criminal background check is required

Master's Degree in either of these fields with technology as a core component

• Health, Dental, Vision, Company Paid Retirement, PTO and Holiday Pay
• Employee Stock Ownership Plan (ESOP) is a 100% company-funded retirement plan
• Healthy balance between work and personal lives
• Friday afternoons off all year long, competitive PTO, and generous number of paid holidays
• Incentive program for defined goals subject to eligibility and performance
• Colleagues who support one another, model our core values, and drive our healthy, high-performing culture