Manager, IT Governance and Design Operations Job at Mastercard (Mexico City)

Senior Manager, Operations Knowledge Systems & Process Design

This isn't traditional knowledge management. You're building the operating syste...

Location

United States , Nashville

Salary:

Not provided

Checkr

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, process improvement, knowledge management, or related fields
3+ years leading teams or complex cross-functional initiatives
Demonstrated expertise in business process design, mapping, and optimization (Lean, Six Sigma, or similar methodologies)
Strong systems thinking—ability to see how knowledge, process, technology, and people interconnect
Proven ability to write clear, effective operational content that scales across audiences and channels
Data fluency: comfortable using metrics and analytics to drive decisions and measure impact
Experience building scalable solutions that work across multiple teams or functions
Excellent stakeholder management skills with ability to influence without authority
Clear, compelling communication—can translate complex systems into understandable frameworks

Job Responsibility

Design and evolve the knowledge infrastructure that powers compliance operations, customer support, and external help center content
Write and oversee the creation of content that works—clear, actionable knowledge that scales across channels and use cases
Develop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured content
Create systems that enable both human agents and AI systems to leverage knowledge effectively
Establish frameworks for knowledge quality, governance, and lifecycle management that scale with business growth
Map, document, and optimize cross-functional processes across compliance, support, and supply chain operations
Design processes that balance efficiency, quality, and customer experience outcomes
Build process frameworks that support continuous improvement and rapid iteration
Harness conversation analytics and AI to surface patterns, gaps, and opportunities in knowledge and process performance
Use operational data and performance metrics to identify knowledge and process gaps and translate insights into action

What we offer

Lunch four times a week
Commuter stipend
Snacks and beverages

Fulltime

Data Governance Program Manager

Digital Transformation PMO - Data Governance Program Manager. This role is accou...

Location

Singapore , Singapore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT, Computer Science, Software Engineering, Data, Business Analytics or equivalent
Minimum 10 years of experience in data or corporate governance setup and operationalization
Experience in SAP MDG, S4 HANA roll out, Data Harmonization and Data Cleansing
Experience in Material, Vendor, BOM master Data
Certification in industry standard data architecture discipline or similar (e.g. DCAM, DAMA)
Experience in operating under Data Office organization
Expert in consulting and helping business to develop data quality business rules, data catalogue, business glossary
Ability to develop, implement & optimize complex data governance solution and issues
Experience in Data, Privacy, Protection implementations & operationalization
Experience in Big Data and associated platform / technology knowledge

Job Responsibility

Establish, develop and optimize Data Governance Framework, Policy, Process & associated business program / solutions implementations for Global Operation team
Define data governance, data management frameworks and solutions together with Chief Data Officer team, IT and Global Operation functional groups
Support business units in digital transformation journey with data governance
Enable Data Governance framework including managing the objectives, approach, processes, policies and procedures around data governance
Build robust and scalable data governance ecosystem to support business needs
Define data governance operational processes (e.g., data quality measurement, metadata management) in accordance with policies and standards
Provide expert consultation to business units to establish and maintain data policies and standards that enable use-cases
Provide expert consultation to assist business units in identify and setup of critical data elements including the setup of data lineage, data catalogue and data quality
Work collaboratively & consultatively with chief data officer, business units, IT to deliver enterprise objectives around data governance
Identify, design, and implement internal process & framework improvements: automating manual operational processes and control for data governance implementation

What we offer

Health & Wellbeing comprehensive suite of benefits
Personal & Professional Development programs
Unconditional Inclusion in an inclusive environment

Fulltime

Senior Payments Operations Manager

As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness,...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
Proven success in building and scaling operational payment processes across complex, cross-functional organizations
Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
Demonstrated ability to translate strategy and policy into actionable, scalable operations
Strong collaboration and stakeholder management skills across Product, Risk, Compliance, Finance, and Operations teams
Analytical and structured thinker with a bias for execution and continuous improvement
Excellent communicator, able to simplify complex concepts and influence effectively across all levels of the organization

Job Responsibility

Operational Enablement & Execution: Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
May eventually lead directly or indirectly a team of people to enable and execute operations
Policies, Procedures & Standards: Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

UI/UX Design Manager, AI-First

We are seeking a visionary and results-oriented AI-First UI/UX Design Manager to...

Location

United Arab Emirates , Dubai

Salary:

25000.00 - 35000.00 AED / Month

Puffy

Expiration Date

Until further notice

Requirements

7–10 years in web design for e-commerce
4+ years leading, mentoring, and managing the operations of a design team
A portfolio that shows shipped PDP/PLP/Checkout improvements tied to clear business metrics
Expert in Figma (components, variables, Dev Mode)
strong visual/motion craft and responsive design sensibility
Proven experience implementing GenAI tools into a professional design pipeline, with a clear understanding of prompt engineering, quality control, and brand governance
Familiarity with AI-shaped UX patterns: conversational search, assistant UI, recommendation modules, and their measurement
Comfort collaborating on experiments (A/B vs multi-armed bandits) with Growth
understands trade-offs between optimization speed and causal certainty
Working knowledge of WCAG 2.2 and SEO fundamentals for structured content and schema on e-commerce sites

Job Responsibility

AI-Powered Creative Operations: Use tools like Figma AI and Adobe Firefly to rapidly explore page layouts, hero concepts, PDP modules, and image/copy variants — always with human QA and brand guardrails
Design for AI search & assistants: Create web experiences that work with conversational shopping (natural-language search, guided finders, Q&A on PDPs)
Partner with engineering to implement semantic/LLM search UIs and chat patterns inspired by market leaders
Personalization & recommendations (design side): Own the UI patterns (placements, card density, explainer microcopy, “why this” affordances) for recommendations on-site
Collaborate on rules/guardrails
validate with staged rollouts
AI-driven experimentation (design practice): When surfaces are evergreen (banners, placements, recommendation modules), partner with Growth to use bandit allocation for faster wins
keep classic A/B for high-stakes causal changes
Drive Efficiency: Develop, implement, and enforce an AI-first workflow for the design team
Systematically target and eliminate workflow bottlenecks

What we offer

Continuous learning
10% monthly bonus
Premium insurance
Achievement recognition
Free snacks and lunches
Generous annual leave
AI tools and tech stack
18+ nationalities
Social events & activities
No income tax

Fulltime

Technology Risk Governance Manager

Help us deliver a better tomorrow. Australia Post is delivering for all Australi...

Location

Australia , Richmond

Salary:

Not provided

Australia Post

Expiration Date

Until further notice

Requirements

Strong background in Technology Risk and IT Governance within large, complex organisations
Proven experience in risk management supporting technology or digital functions
Expertise in technology, digital and information governance, security risk, and operational frameworks such as ISO27001/2, ITIL, E8, NIST, and COBIT
Familiarity with APRA CPS 230/234, ISO 31000, or similar standards
Ability to translate and present complex technical and operational information into simple business language to engage business stakeholders
Demonstrated ability to influence, challenge, and engage senior business and technology leaders
Maintaining strong objective relationships beyond span of control
Excellent analytical, problem-solving, and communication skills

Job Responsibility

Support the proactive identification, assessment, and facilitate mitigation of technology risks across operational environments and transformation programs
Plan and execute regular and ad-hoc reviews into areas of significant technology risks to the organisation, including deep dives, and facilitating commercial solutions for any issues that may arise
Partner with delivery teams, architects, and operational leaders to integrate risk management into business-as-usual processes and project lifecycles
Maintain a current risk register reflecting emerging threats, system dependencies, and control effectiveness
Facilitate regular risk and control assessments and timely remediation of identified gaps
Support the Technology & Cyber Controls Assurance function in undertaking reviews against the minimum policy, standard and control requirements
Undertake targeted reviews of the effectiveness of key Technology controls and provide reporting & insights
Develop and implement risk management processes, libraries and documentation that will help improve transparency and management of enterprise and business unit technology risks and associated compliance and operational requirements
Provide risk advisory support for technology operations and systems within transformation projects
Review and challenge technology designs, change management processes, and vendor engagements from a risk perspective

What we offer

Career Development: opportunities for professional growth and development
Work-Life Balance: flexible working arrangements
Employee Wellbeing: resources and support to ensure a healthy and safe work environment

Fulltime

Senior Governance Program Manager

We are seeking an experienced Senior Governance Program Manager to lead and enha...

Location

United States , San Francisco

Salary:

116100.00 - 186500.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, Information Technology, Governance, or a related field
A Master's degree or relevant experience with certifications (e.g., PMP, CISM, CGEIT, AWS Certified Solutions Architect) are preferred
A minimum of 10 years of experience in governance program management or a related role, with a proven track record in establishing governance structures
Strong expertise in policy lifecycle management and the creation of RACI matrices
Experience in designing and implementing policy exception management workflows
Demonstrated exposure to cloud technologies, AI, and emerging technology architecture
Proficient in defining and analyzing KPIs and metrics, with the ability to translate data into actionable insights
Excellent communication and presentation skills, with the ability to engage and influence senior leadership

Job Responsibility

Lead the formation and execution of steering committee structures to ensure strategic alignment and governance oversight
Facilitate regular meetings and communications with committee members to drive governance initiatives
Develop and document clear roles and responsibilities using RACI (Responsible, Accountable, Consulted, Informed) matrices to ensure accountability and clarity in governance processes
Ensure alignment of roles with organizational goals and governance objectives
Oversee the end-to-end lifecycle of policies, from development and approval to implementation and review
Collaborate with stakeholders to ensure policies are up-to-date, relevant, and compliant with current regulations and best practices
Design and implement a robust policy exception management workflow to handle deviations effectively
Ensure exceptions are documented, reviewed, and approved in a timely manner, with appropriate risk assessments conducted
Identify and define key performance indicators (KPIs) and metrics to measure the effectiveness of governance policies and programs
Develop dashboards and reporting tools to track and communicate performance metrics

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Partner Operations Manager

We’re looking for a detail-oriented, operationally minded specialist to design a...

Location

Ireland

Salary:

Not provided

Tines

Expiration Date

Until further notice

Requirements

6+ years of experience in partner operations, revenue operations, go-to-market operations, or similar roles within B2B SaaS or enterprise software
Strong understanding of partner ecosystems (channel, technology, or cloud) and the operational workflows that support them
Proficiency with key systems including Salesforce, PRM tools, reporting platforms, and enablement systems
Demonstrated ability to design, document, and optimize complex processes across cross-functional teams
A data-driven approach, with strong analytical skills and experience establishing data frameworks, building reporting infrastructure and surfacing business intelligence
Excellent communication skills, capable of translating operational complexity into simple, actionable guidance
Highly organized and detail-oriented, with strong project management capabilities and comfort operating in a fast-paced, evolving environment
A collaborative mindset and a commitment to continuous improvement, scalability, and operational excellence
Please note we can only consider applicants who are entitled to work permanently in Ireland for this position.

Job Responsibility

Design and optimize partner operations processes: Own the end-to-end processes that support the full partner lifecycle — from onboarding and enablement to deal registration, reporting, and ongoing management
Deliver partner systems and tooling: Manage key partner infrastructure including PRM platforms, Salesforce objects and workflows, data integrations, and enablement tools
ensuring accuracy, usability, and alignment across teams
Drive operational rigor and cross-functional alignment: Partner with a variety internal teams to align processes, clarify responsibilities, and drive effective partner focused execution throughout the organization
Implement best in class analytics infrastructure: Create systems to track, analyze, and report on partner activity, impact, and overall operational performance of Tines’ partner ecosystem
Ensure data quality and governance: Maintain clean, reliable partner data, establish governance standards, and drive adoption of best practices across internal teams
Champion continuous improvement: Identify friction points across the partner ecosystem and implement process, system, or workflow improvements that enhance partner and internal team experience.

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Fulltime

Manager, Revenue Operations

The Revenue Operations team at Qualia is a dynamic and analytical group that is ...

Location

United States , Austin

Salary:

Not provided

Qualia

Expiration Date

Until further notice

Requirements

5-7 years of experience in a Sales Operations, Marketing Operations, or Revenue Operations role
At least 1-2 years of direct people management experience
Proven experience leading, mentoring, and inspiring a team of operations professionals
Deep expertise in sales and marketing funnel management, lead lifecycle, and GTM processes, preferably in a B2B SaaS environment
Advanced proficiency with CRM systems (Salesforce preferred) and hands-on experience with a major Marketing Automation Platform
Strong analytical skills with the ability to manipulate data, identify trends, and provide actionable insights
Excellent project management and organizational skills, with a proven ability to manage multiple complex projects in a fast-paced environment
Exceptional communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with senior leadership and cross-functional teams
A proactive, results-driven mindset with a passion for process improvement and operational excellence
Based in Austin, TX, with the ability to work in the office a minimum of two days per week is required

Job Responsibility

Lead, mentor, and develop a high-performing team of 5 Sales and Marketing Operations professionals, fostering a culture of collaboration and continuous improvement
Partner closely with Sales, Marketing, and other GTM leaders to define strategic priorities, identify opportunities for improvement, and execute on key operational initiatives
Optimize the usage of our GTM technology stack to improve process efficiency and user effectiveness
Manage the end-to-end lead lifecycle, including lead scoring, routing, nurturing, and marketing attribution models to ensure a seamless handoff of high-quality leads from Marketing to Sales
Oversee core sales operations functions, including territory design and management, revenue and sales planning, and rules of engagement
Develop and maintain a suite of reports and dashboards to track key performance indicators (KPIs) across the entire funnel, from marketing campaign performance to sales pipeline health and forecasting, including the QBR, MBR, and forecasting motion
Champion data integrity within our systems through process improvements, data governance policies, and enablement for the GTM teams
Proactively identify and lead projects to streamline processes, improve system workflows, and enhance the overall productivity of the sales and marketing teams

What we offer

Comprehensive health plans
A 401k program
Commuter benefits
Professional development
Parental leave
A flexible time off policy
Robust online onboarding program
Biweekly all hands meetings
A variety of internal virtual events to keep employees connected

Fulltime

Manager, IT Governance and Design Operations

Mastercard

Location:
Mexico , Mexico City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 20, 2026

Expiration:
March 31, 2026

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