Manager, IT Delivery – Data & Analytics Programs - Commercial Job at Four Seasons (Toronto)

Job Description

The Manager, IT Delivery is a skilled project manager for data and analytics initiatives and projects across the Commercial Division and supported lines of business. The Manager uses Monday.com & Jira software utilizing Waterfall & Agile delivery methodology to organize and lead teams through use cases and other development projects. Team members may include business stakeholders, product owners, IT data engineering, IT security, business data analytics, data governance and data science. The project manager adjusts plans, schedules and approaches based on the priorities and the type of project (experimentation vs. production-grade). Project may vary in size from only a few members to up to 40+ across many divisions. The manager is a skilled and proficient communicator and translator of needs across internal and external project team members. This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, IT Delivery. This role involves interactions with all departments within Four Seasons, platform providers, and service delivery partners.

Job Responsibility

Develop and actively manage projects as assigned, defining all dependencies (internal, external, interproject) and critical path to completion
Manage project delivery teams consisting of multiple vendors and Four Seasons resources across multiple time-zones, ensuring alignment on development timelines and seamless handoffs between teams as it relates to project deliverables
Actively manage delivery process between requirements gathering, data ingestion, data modeling, pipeline development and data visualization via multiple teams
Organizes and facilitates cross functional teams (project managers, product owners, IT data engineering, IT security, data governance, business, data analytics and data science) for projects as assigned
Own and manage Project and Product backlogs, ensuring backlog is up to date, tickets include fulsome descriptions and tickets are linked where necessary
Prepare and present program level reporting, steerco’s to project stakeholders and executives
Facilitate Agile ceremonies including Backlog Grooming, Sprint Planning, Reviews, Retrospectives, and leading Standups
Administrator and co-administer various Jira boards and Monday.com
Be the first point of escalation for project risks. Own the process of escalating risks and communicating to the appropriate parties in a timely manner
Proactively identify and own the process of removing blockers in a timely manner
Forecasts and schedules required IT expertise supporting the project identifying any conflicts, gaps or overlaps
Ensure projects transition successfully to operations and that operational considerations are captured during the build-phase
Follows and implements Enterprise standards. policies and procedures for data and analytics project delivery

Requirements

Bachelor’s degree required, preferably in a business or IT discipline
Certifications in Agile / PMI
Minimum 3-5 years’ experience in Program Delivery
Experience in commercial and contract management
Experience with project management
Experience in vendor management, specifically with professional services
Experience managing data projects end-to-end including: Data discovery, Automation, Data Modelling, Reporting layer build (Power BI), Data Governance, Data Integrations
Experience working with Data Projects within Commercial and Hospitality space
Ability to learn quickly and support multiple lines of businesses within Commercial
Ability to make the right decision and communicate those decisions clearly under pressure
Ability and willingness to wear multiple hats throughout the delivery process if required (Scrum Master, Product Owner, Project Manager)
High degree of self-motivation and strong initiative
Effective personal persuasion skills
Very strong problem solving skills
Ability to manage volume of work and deal with global conference calls
Expert in Waterfall/Agile project delivery
Excellent verbal and written communication skills
Excellent organizational and time management skills
Vendor management experience, especially with professional services
Strong leadership skills with the ability to achieve results through others
Strong finance and budgeting skills
Very strong conceptual, analytical, judgmental and communication abilities are critical
Strong negotiation skills
Technical Skills: Microsoft Project, Monday.com, Jira
Expert in Agile & Waterfall project delivery
Knowledge of Sales Operations, Sales Processes, Sales Analytics, Incentives Analytics is an asset
Knowledge of Sales incentives related systems (Varicent, incentive reporting)
Knowledge and understanding of data engineering in Microsoft Azure Environment + Toolsets (ADF, Data Bricks, AAS, Cosmos DB, FunctionApps, Logic Apps etc.)
Microsoft Power BI delivery and support
Microsoft Power Suite delivery and support
Strong SQL query skills
Strong history in Python, C#, Scala, Java, R, Python
Data process improvement
Working in large data sets
Confluence, Jira, TestRail, Monday.com
Helpdesk Tools and methods
Microsoft Visio
Microsoft Office Suite, very strong Excel

Nice to have

Knowledge of Sales Operations, Sales Processes, Sales Analytics, Incentives Analytics is an asset
Knowledge of Sales incentives related systems (Varicent, incentive reporting)

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Manager, IT Delivery – Data & Analytics Programs - Commercial

Job Description

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