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Manager, IT Delivery – Data & Analytics Programs - Commercial

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Four Seasons

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Location:
Canada , Toronto

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Manager, IT Delivery is a skilled project manager for data and analytics initiatives and projects across the Commercial Division and supported lines of business. The Manager uses Monday.com & Jira software utilizing Waterfall & Agile delivery methodology to organize and lead teams through use cases and other development projects. Team members may include business stakeholders, product owners, IT data engineering, IT security, business data analytics, data governance and data science. The project manager adjusts plans, schedules and approaches based on the priorities and the type of project (experimentation vs. production-grade). Project may vary in size from only a few members to up to 40+ across many divisions. The manager is a skilled and proficient communicator and translator of needs across internal and external project team members. This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, IT Delivery. This role involves interactions with all departments within Four Seasons, platform providers, and service delivery partners.

Job Responsibility:

  • Develop and actively manage projects as assigned, defining all dependencies (internal, external, interproject) and critical path to completion
  • Manage project delivery teams consisting of multiple vendors and Four Seasons resources across multiple time-zones, ensuring alignment on development timelines and seamless handoffs between teams as it relates to project deliverables
  • Actively manage delivery process between requirements gathering, data ingestion, data modeling, pipeline development and data visualization via multiple teams
  • Organizes and facilitates cross functional teams (project managers, product owners, IT data engineering, IT security, data governance, business, data analytics and data science) for projects as assigned
  • Own and manage Project and Product backlogs, ensuring backlog is up to date, tickets include fulsome descriptions and tickets are linked where necessary
  • Prepare and present program level reporting, steerco’s to project stakeholders and executives
  • Facilitate Agile ceremonies including Backlog Grooming, Sprint Planning, Reviews, Retrospectives, and leading Standups
  • Administrator and co-administer various Jira boards and Monday.com
  • Be the first point of escalation for project risks. Own the process of escalating risks and communicating to the appropriate parties in a timely manner
  • Proactively identify and own the process of removing blockers in a timely manner
  • Forecasts and schedules required IT expertise supporting the project identifying any conflicts, gaps or overlaps
  • Ensure projects transition successfully to operations and that operational considerations are captured during the build-phase
  • Follows and implements Enterprise standards. policies and procedures for data and analytics project delivery

Requirements:

  • Bachelor’s degree required, preferably in a business or IT discipline
  • Certifications in Agile / PMI
  • Minimum 3-5 years’ experience in Program Delivery
  • Experience in commercial and contract management
  • Experience with project management
  • Experience in vendor management, specifically with professional services
  • Experience managing data projects end-to-end including: Data discovery, Automation, Data Modelling, Reporting layer build (Power BI), Data Governance, Data Integrations
  • Experience working with Data Projects within Commercial and Hospitality space
  • Ability to learn quickly and support multiple lines of businesses within Commercial
  • Ability to make the right decision and communicate those decisions clearly under pressure
  • Ability and willingness to wear multiple hats throughout the delivery process if required (Scrum Master, Product Owner, Project Manager)
  • High degree of self-motivation and strong initiative
  • Effective personal persuasion skills
  • Very strong problem solving skills
  • Ability to manage volume of work and deal with global conference calls
  • Expert in Waterfall/Agile project delivery
  • Excellent verbal and written communication skills
  • Excellent organizational and time management skills
  • Vendor management experience, especially with professional services
  • Strong leadership skills with the ability to achieve results through others
  • Strong finance and budgeting skills
  • Very strong conceptual, analytical, judgmental and communication abilities are critical
  • Strong negotiation skills
  • Technical Skills: Microsoft Project, Monday.com, Jira
  • Expert in Agile & Waterfall project delivery
  • Knowledge of Sales Operations, Sales Processes, Sales Analytics, Incentives Analytics is an asset
  • Knowledge of Sales incentives related systems (Varicent, incentive reporting)
  • Knowledge and understanding of data engineering in Microsoft Azure Environment + Toolsets (ADF, Data Bricks, AAS, Cosmos DB, FunctionApps, Logic Apps etc.)
  • Microsoft Power BI delivery and support
  • Microsoft Power Suite delivery and support
  • Strong SQL query skills
  • Strong history in Python, C#, Scala, Java, R, Python
  • Data process improvement
  • Working in large data sets
  • Confluence, Jira, TestRail, Monday.com
  • Helpdesk Tools and methods
  • Microsoft Visio
  • Microsoft Office Suite, very strong Excel

Nice to have:

  • Knowledge of Sales Operations, Sales Processes, Sales Analytics, Incentives Analytics is an asset
  • Knowledge of Sales incentives related systems (Varicent, incentive reporting)

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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