Manager, Issuing Risk Operations Job at Airwallex (London)

Senior Risk Operations Manager

Location

Turkey , Istanbul

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Experience with SQL and/or development experience in one scripting language (ideally Python, but R is also considered).
Problem solving - Being able to solve issues that involve people and processes by using logic, common sense and data. Identifying the root cause of a problem as opposed to focusing on the symptoms.
5+ years of high performing work experience in Risk, Online Retailers, startup, strategy, operations, analytics, business development, or a variety of other specialty roles with demonstrated ability in quantitative fields.

Job Responsibility

Focus: The main issues will be to reduce Financial Fraud, Chargebacks, Cash Arrears, Refunds and Appeasements, Promo Abuse, Did Not Settle…
Develop & Optimize Processes - Develop and implement new risk mitigation solutions and frameworks that improve our ability to detect, measure and intervene against fraudulent activity, including better operational processes, automated systems and upstream design solutioning.
Analytics - Analysis of databases using SQL or Python to review earner, spender and merchant fraud related metrics to properly detect fraud and ensure high-quality experiences on the Uber system.
Strategy - Choose which projects the team should prioritize, and set a timeline to reach goals quickly.
Product Improvement - Evaluate risk potential of new product features or business lines and inform decision-making at the design and roll-out stages.

Fulltime

Senior Manager, Risk Operations Strategy

As Senior Manager, Risk Operation Strategy, you will play a pivotal role in shap...

Location

Singapore , Singapore

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Strong risk domain knowledge (e.g., fraud, credit, financial crime, operational risk)
Adequate product knowledge in payments, issuing, or lending
Strong data analytics skills, such as experience with SQL, Python, Databricks, or BI tools. Experience with using analysis tools to identify abnormal patterns
Strong consulting skills, including problem solving and project management
Proven ability to work collaboratively across functions and cultures
Excellent written and verbal communication skills

Job Responsibility

Find anomalies not detected by existing alerts or models through large-scale data analysis, and drive the enhancement of risk controls
Lead proactive risk assessments across risk types and products to identify critical control gaps and drive end-to-end closure plans
Manage and deliver complex, cross-functional risk projects, ensuring alignment and execution with key stakeholders
Develop and implement strategies to uplift operational efficiency, leveraging AI and automation
Prepare and present divisional performance updates, project progress, and risk insights to senior leadership
Handle special projects and deep dives on emerging risk issues, providing actionable recommendations to leadership

Fulltime

Manager/Associate, Issuing Risk Operations

As part of our Issuing Risk Operations team, you’ll be responsible for strengthe...

Location

Singapore

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Experience in managing card payment fraud including (but not limited to) dispute management, developing and creating fraud rules and alerts
The willingness to learn new processes and develop skills at a fast pace
Strong sense of ownership with attention to details
Strong analytical skills including excel, business intelligence tools. and SQL
Bachelor’s Degree or equivalent in relevant fields: Finance, Business, Technology
Experience working in a global environment strongly preferred
Experience in FinTech or start-up experience is strongly preferred.

Job Responsibility

Serve as a key contributor to our Issuing risk strategy through risk alert management, fraud analysis and dispute management
Responsible for improving risk settings and drive better customer outcomes with respect to fraud management
Manage fraud detection capabilities and ensure that customer and business impacts are mitigated
Provide data-driven insights and key learnings from fraud trends or incidents and improve the current suite of fraud controls in response
Support the launches of new products and use cases from a fraud / risk perspective
Manage SLAs and deadlines to meet team and company goals
Responsible for deepening relationships with key stakeholders across the Issuing business
Ensure adherence to local and Global Compliance policies and procedures.

Fulltime

Issuing Risk Operations

As a core member of our Issuing Risk Operations team, you will be a key driver o...

Location

United States , San Francisco

Salary:

130000.00 - 160000.00 USD / Year

Airwallex

Expiration Date

Until further notice

Requirements

Background in card payment risk, fraud operations, account taken-over risk control or issuing dispute management within a high-growth FinTech or global startup
Experienced in using SQL/ Databricks and Business Intelligence tools to analyze fraud trends and inform rule adjustments
A strong sense of responsibility and a commitment to end-to-end solutions
Proven ability to master new processes quickly and handle a diverse range of cases in a fast-paced, ever-changing environment
Exceptional skills in coordinating with global stakeholders to ensure critical issues are addressed properly and transparently
A natural inclination to use AI/LLMs and automation to solve operational bottlenecks and enhance risk control

Job Responsibility

End-to-End Case Ownership: Lead the resolution of complex card payment risk cases and escalations
Rule Management & Strategy: Directly contribute to the design, implementation, and refinement of issuing risk rules
AI-Driven Optimization: Proactively identify and implement ways to leverage AI tools and automated workflows to sharpen fraud detection and improve daily operating efficiency
Critical Stakeholder Collaboration: Work closely with cross-functional global partners (Product, Engineering, and Compliance)
Process Evolution: Translate learnings from daily escalations into structural process improvements, reducing future risk and minimizing customer friction

What we offer

Offers Equity
Offers Bonus
medical, dental, and vision insurance
a 401(k) plan
short-term and long-term disability
basic life insurance
well-being benefits
20 paid days of vacation
12 paid days of company holidays

Fulltime

Risk Operations Group Manager

The Business Simplification and Process Reengineering role will drive the re-ali...

Location

Poland , Warsaw

Salary:

340990.00 - 580610.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in strategy development and execution related with credit, lending, banking or regulatory projects
Strong wholesale lending product domain knowledge across including reference data across the various financial products
Strong understanding of key credit risk performance metrics, macroeconomic indicators, and general banking concepts
Experience with senior engagement management roles and program execution of significant scope in financial services for large organizations
History of partnering closely with, engineering, operations, and/or risk to drive change in an organization
Communication skills and ability to influence others and deliver clearly articulate presentations to senior leaders
Ability to work across all levels of management independently and effectively
Experience in defining controls or implementing policy changes
Proven expertise in risk management disciplines, and process simplification across the end-to-end wholesale lending lifecycle
Advanced communication and diplomacy skills

Job Responsibility

Drives results for the wider team by managing cross country processes, identifying risks, opportunities and suggesting solutions
Take ownership of tasks, initiatives and projects
manage them to their completion
Oversees and manages team in ensuring accuracy and completeness of activities performed
Reviews guidelines and regulations issued from time to time and ensure that requirements are met and gaps are remediated
Structure a risk management-based approach with proven methodologies to serve as enablers to the successful execution of the organizational strategy
Ensure initiatives align to the established control frameworks and are driving control automation, reducing reliance on manual solutions, and mitigating overall risk
Assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies
Drive tactical and strategic planning to ensure the program corrective actions plans are met. This includes identifications, documentation, reviews of multiple before dissemination on a regular basis
Support tracking of Issue Management (CAPs/Issues), and in-country audits from ideation to IA validation

What we offer

Work in a challenging area of the financial industry with one of the world's leading companies with exposure to variety of products, processes and controls
Cooperation with a high quality, international, multicultural and global team
Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success
Management supporting balanced and agile work (flexible working hours, home office)
A chance to make a difference with various affinity networks and charity initiatives
Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave

Fulltime

Risk and Control Operations Manager

The Brightway Credit Card team is looking for a Risk and Control Operations Mana...

Location

United States , Wilmington

Salary:

Not provided

OneMain Financial

Expiration Date

Until further notice

Requirements

Bachelor’s degree
3+ years in corporate governance, internal audit, or risk‑focused roles
Strong understanding of regulatory relations and risk governance processes
Experience with controls, operational risk, regulatory, or quality assurance work
Excellent communication, facilitation, and stakeholder‑management skills
Data‑driven approach to solving ambiguous or unstructured problems
Ability to manage multiple priorities and deliver under tight deadlines
Proven ability to influence and collaborate across diverse teams, including senior leaders
Strong attention to detail and analytical mindset
Proficiency with Microsoft Office tools

Job Responsibility

Lead issue and incident management: Track, analyze, and support the resolution of operational issues, ensuring timely escalation and closure
Drive remediation and reporting: Build remediation plans, executive reports, and documentation for senior leadership and key stakeholders
Strengthen governance: Support the development and enhancement of policies, procedures, and control frameworks across card operations
Create executive‑ready materials: Develop presentations, monthly business reviews, and other strategic communications
Support audits and exams: Coordinate exam activities, compile requested data, validate responses, and track progress through completion

What we offer

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)

Fulltime

Senior Manager of Crypto Operations, Risk

Join us in building the future of finance. Our mission is to democratize finance...

Location

United Kingdom , London

Salary:

Not provided

Robinhood

Expiration Date

Until further notice

Requirements

7+ years of progressive experience in risk management within crypto, fintech, broker-dealer, payments, or adjacent financial services
3+ years leading teams or owning risk programs
Deep understanding of crypto products and infrastructure (e.g., trading, custody, staking, on-chain transfers, wallets, keys, chain analytics) and associated operational, technology, market, liquidity, and financial crime risks
Demonstrated track record building and scaling risk management programs, KRIs/metrics, and governance in fast-paced, regulated environments
Hands-on experience with end-to-end risk assessment lifecycles, issue/incident management, and enterprise resilience (BIA/BCP/DRP)
Direct exposure to regulatory frameworks and expectations across multiple jurisdictions (e.g., NYDFS/BitLicense, state MSB oversight, OFAC/FinCEN, MiCA, DORA), and experience working with auditors/regulators
Comfortable engaging with data analytics and tools (e.g., Looker, Superset) to build dashboards and narratives
Exceptional communication, executive presence, and stakeholder management. Ability to influence decisions, communicate clearly, and drive outcomes across Product, Engineering, Compliance, Security, Legal, and Operations
Bachelor’s degree or equivalent experience required

Job Responsibility

Risk strategy and governance: Define and mature the crypto risk management strategy and operating model. Establish and refine risk policies, standards, and procedures. Run governance and committee reporting for risk management
Risk appetite and metrics: Own the Risk Appetite Statements for Crypto entities and implement a comprehensive KRI framework with thresholds, alerts, and escalation paths
Enterprise and product risk assessments: Lead RCSAs, Enterprise Risk Assessments, and Product/Change Risk Assessments (i.e. new feature launches like staking, and significant process/technology changes). Coordinate sufficient approvals and control implementation pre-launch
Issue, incident, and control management: Oversee issues and remediation plans end-to-end
run post-incident reviews with root-cause analysis and durable corrective actions
partner with first-line owners and Internal Audit on control design, testing, and continuous monitoring
Analytics and reporting: Build executive-ready dashboards and monthly/quarterly risk reports in collaboration with data teams (e.g., Superset, Looker)
deliver crisp insights, trends, and calls to action to crypto and enterprise leadership
prepare materials for Board/committee updates as needed
Regulatory and audit interface: Serve as a primary risk counterpart for regulatory examinations and supervisory touchpoints (e.g., NYDFS/BitLicense, state regulators, and MiCA/DORA)

Manager of Operations / Account Manager

We are seeking a Manager of Operations / Account Manager to execute service deli...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience required
Minimum of 5 years of leadership experience in a customer service-intensive or hospitality-focused environment
Proven track record of managing people and improving performance
Experience managing service level agreements (SLAs), KPIs, and operational metrics
Strong problem-solving, organizational, and stakeholder management skills
Demonstrated ability to implement sustainable process improvements
Experience managing vendors, room setups, reservations, and hospitality services
Proven experience interacting with C-level executives and senior leadership
Strong communication skills with humble confidence
Exceptional listening skills and the ability to anticipate needs

Job Responsibility

Establish and maintain quality-of-service delivery across Central Reprographics Office (CRO) and office printer fleet operations
Implement standardized operational processes to drive consistency and efficiency
Track operational controls and ensure management information reporting requirements are fulfilled
Execute action items from account plans
Manage overall account performance against contractual and target metrics
Ensure operations remain within agreed budgets and timelines
Escalate operational compliance and financial risk areas appropriately
Investigate and resolve escalated issues and communicate significant matters to senior leadership
Maintain continuous communication regarding critical operational issues
Develop a strong understanding of the business and the impact of services provided

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Select Country

Manager, Issuing Risk Operations

Job Description

Job Responsibility

Requirements

Looking for more opportunities?