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Airwallex Logo Airwallex · Finance

Manager, Issuing Risk Operations

United Kingdom, London · Job Posted February 21, 2026
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Job Description

As a core member of our Issuing Risk Operations team, you will be a key driver of our global risk control framework. This role is designed for a forward-thinking operator who excels at navigating complex escalations while simultaneously thinking about the bigger picture. You don’t just solve problems; you proactively identify opportunities to uplift efficiency through technology. We are looking for a high-ownership professional who views AI and automation as essential partners in scaling risk operations. You care about the end-to-end journey of a case and are committed to developing a deep, broad expertise in the global payment and fintech landscape.

Job Responsibility

  • End-to-End Case Ownership: Lead the resolution of complex card payment risk cases and escalations
  • Rule Management & Strategy: Directly contribute to the design, implementation, and refinement of issuing risk rules
  • AI-Driven Optimisation: Proactively identify and implement ways to leverage AI tools and automated workflows to sharpen fraud detection and improve daily operating efficiency
  • Critical Stakeholder Collaboration: Work closely with cross-functional global partners (Product, Engineering, and Compliance)
  • Process Evolution: Translate learnings from daily escalations into structural process improvements

Requirements

  • Background in card payment risk, fraud operations, account taken-over (ATO) risk control or issuing dispute management within a high-growth FinTech or global startup
  • Experienced in using SQL/ Databricks and Business Intelligence tools to analyze fraud trends and inform rule adjustments
  • Act as a seamless collaborator within our global network, adapting quickly to different types of cases, regional requirements, and fast product launches
  • A strong sense of responsibility and a commitment to end-to-end solutions
  • Proven ability to master new processes quickly and handle a diverse range of cases in a fast-paced, ever-changing environment
  • Exceptional skills in coordinating with global stakeholders
  • A natural inclination to use AI/LLMs and automation to solve operational bottlenecks and enhance risk control
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