Manager, Investment Operations Service Delivery, HSBC

HSBC

Location:
Hong Kong, Kowloon City

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

Job Responsibility:

Process trade matching and settlement services in respect of Investment Operations activities
Provide managerial operational cover when required within Investment Operations Service Delivery
Monitor the timeliness and completeness of the Middle Office downstream operations
Provide client services to Middle Office clients to ensure all enquires are resolved on a timely basis
Represent team to participate in various change management and transformation projects
Take control of all communication within MSS in respect of client implementations within Investment Operations
Maintain good partnership with Securities Services Operation (SSO)
Be the key co-ordinator between MSS Investment Operations and MSS stakeholder project teams
Manage implementation delivery of client’s middle office service proposition within MSS Investment Operations
Proactively identifying & resolving processing model gaps & inefficiencies
Manage User Acceptance of new or upgraded software as required

Requirements:

Intermediate experience working within an Investment Management, Brokerage and /or Custody environment
Diverse working experience in financial or consulting fields including strong process management skills and system implementation skills within an Asset Manager or equivalent market provider of Asset Management outsourced Operations support
Mandarin proficiency is preferred
Proven experience in managing the Post-Trade life cycle events with exposure to CTM, SWIFT GETC, Fiserv Tradeflow, Bloomberg and Markit EDM data enrichment tooling
A working knowledge of Securities Trading confirmation and settlement procedures and market practice, including the use of Electronic Trade Confirmations and SWIFT settlement message types
Good knowledge of Middle Office operation preferably with a hands-on knowledge to operate HSBCNet, Multifonds, Markit EDM, TradeFlow, Calypso & Aladdin
Good understanding of relevant anti-money laundering legislation
Excellent communication skills to clearly articulate issues and ideas with different levels across operations and stakeholders
Strong inter-personal and negotiation skills to motivate and engage with subordinates, colleagues and senior business leaders
Extensive experience of leading and developing teams using appropriate communication, delegation and planning skills
A strong understanding of regional business and financial services market
Strong knowledge of all financial instruments – fixed income, equities and cash products including OTC Derivative products
Strong Knowledge of implementation delivery and project management planning and full knowledge of investment workflows – funds, custodians, and brokers
Knowledge of procedure writing, exposure of offshore/transformation projects
Good influencing skills to work with the Operations team in challenging the status quo and continuously enhancing the control environment
Strong business sense with good decision making and problem solving ability
Sound time management skills to be able to effectively prioritise and multi-task

Nice to have:

Mandarin proficiency
Proven experience in managing the Post-Trade life cycle events with exposure to CTM, SWIFT GETC, Fiserv Tradeflow, Bloomberg and Markit EDM data enrichment tooling
A strong understanding of regional business and financial services market
Strong business sense with good decision making and problem solving ability

What we offer:

Opportunities, support and rewards that will take you further
Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
June 04, 2025

Expiration:
June 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Manager, Investment Operations Service Delivery