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Reporting to the Director of Experience Operations, the Interpreter Services Manager oversees daily operations of the Department of Interpreter Services. This position is responsible for ensuring superior language access services are available for UC San Diego Health’s Limited English Proficient (LEP) patient population. Ensures compliance with local, state, and federal laws as well as adherence to the Joint Commission standards. This position is a critical part of the Office of Experience team, role modeling behavior and acting with a high level of professionalism.
Job Responsibility:
Daily supervision of medical interpreters and department coordinators
Reviews department process and creates and implements plans to address improvement opportunities
Tracks program metrics and provides regular program updates to leadership
Engages with stakeholders at all levels of the organization, building relationships with team members across the enterprise
Mentors, trains and coaches direct reports
Monitors quality of performance and service offered by contracted vendors
Performs medical interpretation and translation
Requirements:
Nine (9) years of related experience, education/training, OR a Bachelor’s degree in related area plus five (5) years of related experience/training
Related experience as a medical interpreter
Certification from a medical interpreter school or program such as Certification Commission for Healthcare Interpreters (CCHI) or National Board of Certification for Medical Interpreters (NBCMI)
Experience and proven success in demonstrating solid subject matter knowledge of medical interpretation and translation services
Nice to have:
2 – 5 years of supervisory experience
Experience working with EPIC
Certification in Lean Six Sigma
Experience in public speaking
High degree of computer literacy and competence in the use of Microsoft Word, Excel, PowerPoint, Outlook
Familiarity with and working knowledge of clinical, professional, and ancillary departments in fast paced, hospital environment