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Amex Logo Amex · Sales

Manager - International Account Development

United States, Virtual 89250.00 - 150250.00 USD / Year · Job Posted March 18, 2026
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Job Description

Retain and profitably grow one of our largest and most strategic global Supplier Payment clients. The ideal candidate will be a client-focused leader with a consultative mindset and the ability to navigate complex, matrixed organizations both internally and externally. This role requires someone who can think strategically, lead cross-functional initiatives, and drive meaningful outcomes in a high-visibility environment. In addition, the candidate must have proven experience working within the managed corporate travel industry, with success in managing large corporate travel accounts. This role blends travel agency account management expertise with payments and travel industry knowledge, requiring a deep understanding of travel ecosystems, supplier dynamics, and client travel management priorities.

Job Responsibility

  • Own and drive the global strategic vision for the account, including business plans and clear action steps to deliver program growth, retention, and client satisfaction
  • Develop and maintain executive-level relationships across business units and geographies, ensuring strong connectivity with key stakeholders in Payment Operations, Finance, Disputes, Product, and Technology
  • Collaborate closely with internal partners across Product, Risk, Servicing, Technology, Legal, TLS, and Strategic Partnerships to deliver tailored solutions and ensure operational excellence
  • Maintain a deep understanding of the client’s industry, platform model, organizational goals, and evolving priorities particularly within the travel and digital commerce space and specifically the corporate travel agency landscape
  • Design and lead regular business reviews, communicating performance, insights, and opportunities clearly and persuasively
  • Consult with clients using a value-driven approach, clearly articulating the Global Corporate Payments value proposition and quantifying business impact
  • Identify and implement cross-sell opportunities across B2B Payment Solutions, Virtual Payments, and T&E card products
  • Achieve portfolio growth and retention targets
  • Serve as the point of escalation and resolution, using structured action plans and project management tools as needed
  • Analyze client financial performance and P&Ls to recommend strategies for improving profitability, optimizing working capital, and enhancing efficiency
  • Deliver an exceptional client experience by ensuring that contractual obligations, SLAs, and service expectations are consistently met or exceeded
  • Leverage travel agency knowledge to design payment and servicing solutions tailored for corporations with large-scale travel needs, including supplier negotiations, booking workflows, duty of care considerations, and cost-optimization strategies.

Requirements

  • Strong track record of building relationships and influencing at the executive level, including presenting business cases and performance reviews to senior stakeholders
  • Demonstrated ability to lead cross-functional projects across virtual teams, regions, and internal departments
  • Skilled in navigating ambiguous or evolving client needs, with a proactive and strategic approach to solving problems
  • Experience developing and progressing a pipeline of opportunities through strategic, solution-based selling
  • Strong project management and organizational skills
  • ability to manage multiple priorities under tight timelines
  • Excellent communication and storytelling skills with the ability to translate complex data into clear, compelling recommendations
  • Proficiency in developing strategic plans, and action plans tailored to client-specific goals
  • High degree of professionalism, responsiveness, and customer service orientation
  • Minimum of 3 years of experience working within the corporate travel industry, or travel technology space and familiarity with the travel payment needs of large and multinational companies.
  • Deep understanding of the travel agency operating model, travel technology and infrastructure, and the integration of travel payment solutions
  • Candidate must be able to work virtually and reside in territory (New York, New Jersey, Connecticut, North Carolina, Illinois, or Michigan)

Nice to have

  • Proven experience managing global clients with complex, matrixed structures, ideally in travel, digital, tech, or marketplace-related industries
  • Deep understanding of Global Corporate Payments products, including both B2B and T&E payment solutions
  • Knowledge or experience with Virtual Payment solutions is a plus
  • Strong commercial acumen with the ability to interpret and influence financial levers, including incentive structures, pricing, and margin drivers

What we offer

  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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