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We are looking for a passionate and experienced Manager to lead our Technical Consultant team. This role involves serving as the primary liaison for technical inquiries, both internally and with our esteemed clients. You will articulate HiredScore's technology seamlessly and align it with clients' current HR Tech Stack. You will be pivotal in presenting our technology, devising solutions for client obstacles, and addressing their queries and requirements with assurance and efficiency.
Job Responsibility:
Lead and guide the Technical Consultant team, ensuring effective collaboration and communication with other team leads to foster a cooperative work environment
Act as the professional source for all HiredScore integration throughout the project implementation, including pre-sales, sales, and post-sales for new and existing clients
Maintain a thorough understanding of all relevant systems integrated with HiredScore (e.g., ATS, CRM, HCM)
Present and explain our technology, integration, IT, and security architecture to clients
Address formal questionnaires (including Infosec, RFP, Data Privacy Evaluation, etc.)
Work with clients and partners to resolve technical challenges specific to their environments and requirements
Lead improvements and enable our sales and engineering processes through tools, processes, and other initiatives
Create documentation, whitepapers, and other supporting materials for internal and client usage
Oversee the configuration and testing of HiredScore integration on client systems while addressing client-specific challenges
Initially, perform hands-on work as required, transitioning to more managerial duties as the team grows and stabilizes
Requirements:
5+ years as a Technical Consultant or similar role working with large enterprises
4+ years of experience in a managerial role
Practical integration background with a good understanding of web architecture and integration systems, including working with industry third-party tools
Good presentation skills to external clients as part of pre-sales, project implementation, and post-sales phases
Strong verbal and written professional technical communication skills
Great teamwork ability, working with many different teams (Product/R&D/Sales/Delivery)
Ability to create great relationships with client teams
A positive attitude, creative thinking, and a love for ownership
Fluency in spoken and written English – verbal, presentation, and written communication skills
Flexibility to work during US hours
Nice to have:
Experience with Infosec, Data Privacy, and RFP processes
Experience at a high-growth company
Experience with HR Technology (or other enterprise technologies like ERPs)
Ability to work with code (read/run/edit existing code), but no self-sufficient coding capabilities are required